IT Services Vip Support Technician
hace 5 días
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
**We believe that diversity adds value to our business, our teams and our culture. We are committed to equal employment opportunities that foster an inclusive environment.**
Help us lead one of the world’s largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20.000 people. That’s why we need a IT Services VIP Support Technician like you.
**What your responsibilities will be**
- Serving as the initial point of contact for VIP user support at the workplace, including multimedia issues such as videoconferences and events.
- Managing and supporting mobile devices and printers.
- Installing corporate devices at the workplace.
- Acting as an escalation point for unresolved incidents in the Service Desk, assisting any user across the company.
- Collaborating with cross-functional teams and technical staff to address IT system incidents and changes, as well as to facilitate the implementation of new technologies.
- Participating in the development and management of the IT project portfolio
**Who you are**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
- Bachelor’s degree or engineering in computer science (or similar).
- Minimum of 3 years of experience in a similar position.
- Advanced Certificate level or higher in English and Spanish.
- Strong oral and written communication skills.
- Knowledge of ITIL will be valued.
- Ability to problem solve.
**What we offer**
It’s a brilliant opportunity for someone with the right talents.
Grifols understands you want a challenging and rewarding career in a critical function such as IT Services VIP Support Technician help you grow professionally.
Grifols is an equal opportunity employer.
**Flexible schedule**: Monday-Thursday 7-10 to 16-19h and Friday 8-15h.
**Benefits package**
**Contract of Employment**: Permanent position
**Flexibility for U Program**:Occasionally Remote
**Location: Sant Cugat.**
**#LI-ER1**
**Location**:SPAIN : España : Sant Cugat del Valles**:SC3**
Learn more about Grifols
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