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German Customer Experience Agent
hace 4 meses
Consider the exciting opportunity of moving abroad to Barcelona Barcelona offers a vibrant city life with plenty of activities and experiences to enjoy. As a resident, you can explore numerous museums, visit landmarks such as the Barcelona Cathedral and the renowned Sagrada Familia. Immerse yourself in the local culture and even have the chance to learn Catalan or Spanish. All of this is possible while working for one of the largest communication companies.
Take the next step in your career by considering this job position. You will be working on a project with straightforward processes, where precision is of utmost importance. Your main responsibilities will revolve around addressing inquiries from credit card holders and ensuring the security and safeguarding of credit card data. This includes conducting identity verification, providing answers to customer queries, and guiding them through necessary steps.
To ensure your success in this role, a comprehensive training program will be provided, with a specific focus on privacy-related topics. The training period will span five days, including one day dedicated to practical exercises.
Embark on this new adventure and join our team, where you will not only have the opportunity to work in Barcelona but also receive the necessary training to excel in your role while ensuring the privacy and security of credit card data.
Tasks
- Blocking lost/stolen credit and debit cards
- You will handle inquiries from credit card holders and ensure the security and protection of credit card information
- Identity verification, answering questions and explaining any steps are among your core duties
- Checking temporarily blocked cards for transactions and permanently blocking or unblocking the credit card
- Handling claims files
**Requirements**:
- Excellent level of German and fluency in English written and spoken
- Experience as a Customer Service Agent
- Communicative and empathetic
- Disciplined and accurate
- Respectful and positive toward customers
- Solution-oriented thinking
- Patient
- Reliable
**Benefits**:
- Paid training
- Free Spanish lessons (once a week)
- Unique, atmospheric, people-oriented call center, with a good dose of fun
- Market-based basic salary with the possibility of a bonus
- Employee benefits such as meal card, transport card and private insurance
- 4 company outings per year
- Free fruit and coffee
- Growth opportunities
Location
Barcelona, Spain
