Operations Solutions Team Lead
hace 6 meses
Are you passionate about the language industry? Do you have experience leading a team? And are you interested in making a great difference in our company? Then you might be the one we are looking for
**The role you’ll play**:
We are looking for an Operations Solutions Team Lead to join our team in Valencia. You will be leading a team of Operations Solutions Project Managers and Operations Solutions Leads, being responsible for ensuring the flawless delivery flow and execution for a dedicated portfolio of customers in accordance with customers’ expectations and the LanguageWire strategy. This entails driving supplier management for the portfolio; securing realization of KPI through best-in-class workflow, capacity, and resource management as well as competence develop for dedicated OS team. As an Operations Solutions Team Lead you will collaborate closely with the Customer Success Manager(s) dedicated to the portfolio to ensure continuous alignment to customer expectation and to realize initiative to further improve the customer experience of working with LanguageWire.
**If you want to make a difference, make it with us by**:
- Contributing towards sustained business growth through flawless delivery flows and customer insight input
- Ensuring flawless delivery flow through clear alignment with Customer Success Managers
- Leading, expanding, and monitoring the Project Management team
- Creating, maintaining, and overseeing delivery flow for portfolio including resource and supplier management
- Ensuring clear directions (briefings and instructions) to internal/external suppliers and PMs to secure quality execution and delivery
- Driving realization of operational KPIs through optimized utilization of workflow
**Desired experience and competencies**:
What does it take to work for LanguageWire?
What you’ll need to bring
- 1- 2 years of experience in team leadership, preferably from a team leader position
- A structured work approach, strong business acumen, project management skills and problem-solving abilities
- Excellent relationship building skills and service minded
- You are a quick learner and have the ability to work under pressure
- Very good knowledge of English, spoken and written. German is a plus.
**About LanguageWire**:
**Most important things to know about us**:
- We eliminate language barriers so people understand each other. Everywhere.
- We are a tech company
- We are an AI company
- We are stable, and we are growing
**More detail about us**:
At LanguageWire, we are leaders in the world of Language Service Providers, but we are cooler than our competitors. Want to know why? Read on. We are fueled by the most advanced technology (AI) and our goal is to make customer's lives easier by simplifying their communication with any audience across the globe.
We are proud of our unique AI technology and our exquisite customer care. We are even prouder of our people. From our language experts, tech nerds, and customer success drivers to the core of heroes in the background. They all have a stake in supporting the delivery of translations, editing, desktop publishing, and other crazy cool multilingual communication services.
We listen and we care. We adapt our solutions to customer needs and integrate them with customer-specific tech stacks, streamlines and automated workflows. All of this while ensuring all data is protected thoroughly in a secure, meteorite-proof infrastructure. Basically, we've got the whole package
**Our values**:
We are curious. We are trustworthy. We are caring. We are ambitious.
At LanguageWire, we are curious and intrigued by what we don’t understand. We believe relationships are based on honesty and responsibility, and being trustworthy reinforces an open, humble, and honest way of communicating. We are caring and respect each other personally and professionally. We encourage authentic collaboration, invite feedback and a positive social environment. Our desire to learn, build, and share knowledge is a natural part of our corporate culture.
Technology is a big part of what keeps LanguageWire ahead of the competition, but we never forget it’s a business built and powered by people. We ensure that our entire team is happy with what they do and we always incite each other to be their best. Because at the end of the day, that’s why our customers love to work with us—they enjoy working with a team of enthusiastic & ambitious people
**Working at LanguageWire — why we like it**:
At LanguageWire, we use our years of expert experience and knowledge that we've built up in the language industry to share best practices with our customers. We show that we can be a trusted and caring partner by helping our customers to constantly improve their processes by recommending various solutions. In doing so, we can celebrate their successes together.
(Anna-Karin, Business Development Director, Varberg)
I see how we are truly living our purpose. On a daily basis, all L
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