Customer Service Team Supervisor with German

hace 3 meses


Valencia, España Workster A tiempo completo

_Workster Agency _colabora con una importante empresa de Outsourcing/BPO para incorporar un **Supervisor de Equipo Comercial de habla alemana** para su oficina de Valencia.

**Funciones**

Supervisar e informar del rendimiento del equipo (tratamiento correcto de las llamadas, tratamiento de los casos...)

Dar feedback a los agentes sobre su rendimiento individual preferiblemente de forma semanal para mejorar y motivar su trabajo diario

Motivar como jefe de equipo controlando la rotación y reteniendo a los miembros del equipo potenciales y motivados

Organizar reuniones semanales para dar feedback sobre el rendimiento del equipo, informar sobre nuevos procedimientos y próximos cambios.

Realizar un seguimiento de la formación de cada agente y de las necesidades de formación para mejorar las habilidades técnicas y de comunicación telefónica.

Gestionar eficazmente todas las cuestiones disciplinarias

Solicitar a la dirección la contratación de nuevos agentes, ya sea para sustituir o para completar el equipo, utilizando métricas concretas.

Recopilar métricas, analizarlas e informar al cliente / dirección / equipo de calidad

**Sus cualificaciones**

Excelentes conocimientos de alemán (C1-C2) y dominio del inglés (B2-C1)

Conocimientos prácticos de la plataforma informática, equipos y aplicaciones: Windows/MS Office/configuración de Internet

Experiência en ventas

Conocimientos empresariales y conciencia comercial

Conocimientos informáticos

Experiência en la gestión de un equipo de ventas

Gran capacidad de comunicación

**La oferta**

Excelente paquete retributivo en función de la experiência, las competencias y el rendimiento

Contrato a tiempo completo

Pago de traslado 500 EUR pagado después de 1 mes de inicio

Potencial de bonificación anual de hasta 4k

Fácil horario - Lunes a Viernes 9h-18h

Excelente ubicación de la oficina en Valencia

Bonificación por búsqueda de amigos (referidos)

Formación completa y remunerada sobre la empresa y el proyecto en el que trabajarás

Programa de desarrollo profesional y cursos especializados

Oportunidades de hacer carrera en el extranjero a través del Programa de Movilidad Internacional

Un equipo dinámico y creativo con un ambiente positivo y agradable

Tipo de puesto: Jornada completa

Retribución complementaria:

- Plan de comisiones

Experiência:

- supervisora de ventas: 1 año (Obligatorio)

Idioma:

- Inglés (Obligatorio)
- Alemán (Obligatorio)

Ubicación del trabajo: Viajes periódicos



  • Valencia, España Language Matters A tiempo completo

    A well-known company within the fashion industry is looking for a bright German speaker to join them on their ride in maintaining outstanding customer service worldwide! As a German speaker, you will be involved in an enjoyable, vibrant team, where no days are the same. This role is remote-based anywhere in the UK. Within your role, you will be in charge of...


  • Valencia, Valencia, España Helloprint A tiempo completo

    About HelloPrintHelloPrint is a dynamic and ambitious scale-up in Europe, known for providing a 9+ WOW service to its customers. Our office in Valencia serves as a hub for our German speaking team, who are passionate about helping customers and delivering excellent service.Job DescriptionWe are seeking a professional Customer Experience Specialist to join...


  • Valencia, Valencia, España German-World, Inc A tiempo completo

    About German-World, Inc.We are a leading Outsourcing/BPO company looking to recruit a skilled German-speaking B2B Customer Experience Specialist to join our team in Valencia and support a new fintech scale-up project. This role offers an exciting opportunity to take on more responsibility over project design and make a significant impact on customer...


  • Valencia, España buscojobs España A tiempo completo

    Customer Support Specialist with GermanEmpresa: Key Talent IndicatorTipo de empleo: Tiempo completoComunidad Valenciana, Comunidad ValencianaNúmero de solicitantes: 000+Solicitud rápidaDescripción del trabajo - Customer Support Specialist with GermanThe Wise Seeker is the leading HR technology company in unbiased talent evaluation.With over 15 years in...


  • Valencia, España buscojobs España A tiempo completo

    Customer Support Specialist with GermanEmpresa: Key Talent IndicatorTipo de empleo: Tiempo completoComunidad Valenciana, Comunidad ValencianaNúmero de solicitantes: 000+Solicitud rápidaDescripción del trabajo - Customer Support Specialist with GermanThe Wise Seeker is the leading HR technology company in unbiased talent evaluation.With over 15 years in...


  • Valencia, España buscojobs España A tiempo completo

    Customer Support Specialist with German Empresa: Key Talent Indicator Tipo de empleo: Tiempo completo Comunidad Valenciana, Comunidad Valenciana Número de solicitantes: 000+ Solicitud rápida Descripción del trabajo - Customer Support Specialist with German The Wise Seeker is the leading HR technology company in unbiased talent evaluation. With over 15...


  • Valencia, Valencia, España Cross Border Talents A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Native German Supervisor to lead our team in Valencia. As a key member of our organization, you will be responsible for managing a sales team, ensuring excellent customer service, and driving business growth.Job DescriptionThis is an exciting opportunity for a motivated and results-driven...


  • Valencia, Valencia, España Cross Border Talents A tiempo completo

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Cross Border Talents. As a key member of our international client service team, you will be responsible for providing exceptional customer support to businesses across the globe.The ideal candidate will have native-level German language skills and fluent English...


  • Valencia, Valencia, España Cross Border Talents A tiempo completo

    Company OverviewCross Border Talents is a customer service provider for international companies based in Valencia, Spain.Job DescriptionWe are seeking an experienced Customer Service Expert to support our B2B clients over the phone, email, and chat. The ideal candidate will have excellent communication skills, a native level of German, and fluency in...


  • Valencia, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Customer Experience Specialist with German In collaboration, we are excited to work with a top Outsourcing/BPO company on an innovative journey to bring a German-speaking B2B Customer Experience Specialist to their Valencia offices to support a growing fintech scale-up project! This role offers the unique opportunity to shape the customer experience project...


  • Valencia, España Wibit Consulting & Services (WibitCS) A tiempo completo

    Customer Experience Specialist with German In collaboration, we are excited to work with a top Outsourcing/BPO company on an innovative journey to bring a German-speaking B2B Customer Experience Specialist to their Valencia offices to support a growing fintech scale-up project! This role offers the unique opportunity to shape the customer experience project...


  • Valencia, España Wibit Consulting & Services (WibitCS) A tiempo completo

    Customer Experience Specialist with GermanIn collaboration, we are excited to work with a top Outsourcing/BPO company on an innovative journey to bring a German-speaking B2B Customer Experience Specialist to their Valencia offices to support a growing fintech scale-up project! This role offers the unique opportunity to shape the customer experience project...


  • Valencia, España Wibit Consulting & Services (WibitCS) A tiempo completo

    Customer Experience Specialist with GermanIn collaboration, we are excited to work with a top Outsourcing/BPO company on an innovative journey to bring a German-speaking B2B Customer Experience Specialist to their Valencia offices to support a growing fintech scale-up project! This role offers the unique opportunity to shape the customer experience project...


  • Valencia, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Customer Experience Specialist with GermanIn collaboration, we are excited to work with a top Outsourcing/BPO company on an innovative journey to bring a German-speaking B2B Customer Experience Specialist to their Valencia offices to support a growing fintech scale-up project! This role offers the unique opportunity to shape the customer experience project...


  • Valencia, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    In collaboration, we are excited to work with a top Outsourcing/BPO company on an innovative journey to bring a German-speaking B2B Customer Experience Specialist to their Valencia offices to support a growing fintech scale-up project! This role offers the unique opportunity to shape the customer experience project design and bring your ideas to life....


  • Valencia, Valencia, España Xm A tiempo completo

    Xm is seeking a passionate and self-motivated German Language Customer Service Expert to join our team. This role involves providing exceptional customer experience through live chat, email, and telephone support.Main Responsibilities:Deal with clients' inquiries via various communication channelsPerform in-depth client analysis and take necessary...


  • Valencia, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    In collaboration, we are excited to work with a top Outsourcing/BPO company on an innovative journey to bring a German-speaking B2B Customer Experience Specialist to their Valencia offices to support a growing fintech scale-up project!This role offers the unique opportunity to shape the customer experience project design and bring your ideas to...


  • Valencia, España German-World.Com, Inc A tiempo completo

    German-speaking B2B Customer Experience Specialist Workster collaborates with a leading Outsourcing/BPO company that is looking to recruit a German-speaking B2B Customer Experience Specialist to join their offices in Valencia and support a new fintech scale-up project.This role varies from other similar positions by enabling the Specialist to take more...


  • Valencia, España Webhelp A tiempo completo

    **Location** - Valencia, Spain**Language** - German*** **Description**: **Customer Service and Sales Representative - German Market** **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for** Customer Service and Sales...


  • Valencia, España Webhelp A tiempo completo

    **Location** - Valencia, Spain**Language** - German*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. We are looking for a German-speaking Customer Service Sales Representative to join one of our exciting projects. What we...