Customer Service Team Supervisor with German
hace 3 meses
_Workster Agency _colabora con una importante empresa de Outsourcing/BPO para incorporar un **Supervisor de Equipo Comercial de habla alemana** para su oficina de Valencia.
**Funciones**
Supervisar e informar del rendimiento del equipo (tratamiento correcto de las llamadas, tratamiento de los casos...)
Dar feedback a los agentes sobre su rendimiento individual preferiblemente de forma semanal para mejorar y motivar su trabajo diario
Motivar como jefe de equipo controlando la rotación y reteniendo a los miembros del equipo potenciales y motivados
Organizar reuniones semanales para dar feedback sobre el rendimiento del equipo, informar sobre nuevos procedimientos y próximos cambios.
Realizar un seguimiento de la formación de cada agente y de las necesidades de formación para mejorar las habilidades técnicas y de comunicación telefónica.
Gestionar eficazmente todas las cuestiones disciplinarias
Solicitar a la dirección la contratación de nuevos agentes, ya sea para sustituir o para completar el equipo, utilizando métricas concretas.
Recopilar métricas, analizarlas e informar al cliente / dirección / equipo de calidad
**Sus cualificaciones**
Excelentes conocimientos de alemán (C1-C2) y dominio del inglés (B2-C1)
Conocimientos prácticos de la plataforma informática, equipos y aplicaciones: Windows/MS Office/configuración de Internet
Experiência en ventas
Conocimientos empresariales y conciencia comercial
Conocimientos informáticos
Experiência en la gestión de un equipo de ventas
Gran capacidad de comunicación
**La oferta**
Excelente paquete retributivo en función de la experiência, las competencias y el rendimiento
Contrato a tiempo completo
Pago de traslado 500 EUR pagado después de 1 mes de inicio
Potencial de bonificación anual de hasta 4k
Fácil horario - Lunes a Viernes 9h-18h
Excelente ubicación de la oficina en Valencia
Bonificación por búsqueda de amigos (referidos)
Formación completa y remunerada sobre la empresa y el proyecto en el que trabajarás
Programa de desarrollo profesional y cursos especializados
Oportunidades de hacer carrera en el extranjero a través del Programa de Movilidad Internacional
Un equipo dinámico y creativo con un ambiente positivo y agradable
Tipo de puesto: Jornada completa
Retribución complementaria:
- Plan de comisiones
Experiência:
- supervisora de ventas: 1 año (Obligatorio)
Idioma:
- Inglés (Obligatorio)
- Alemán (Obligatorio)
Ubicación del trabajo: Viajes periódicos
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