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Nederlandstalige Customer Service Sales
hace 2 semanas
Jobfunctie:
In deze rol ben je verantwoordelijk voor het identificeren van problemen die klanten ervaren, het afhandelen van klachten en het bieden van oplossingen en alternatieven. Je begeleidt klanten binnen de gestelde tijdslimieten en zorgt voor hun tevredenheid.
Verantwoordelijkheden:
- Assisteren van klanten bij het aanschaffen van brillen via verschillende kanalen
- Identificeren van klantproblemen en effectief omgaan met klachten
- Gebruikmaken van hulpmiddelen, handleidingen en protocollen tijdens de training
- Zorgen voor een professionele klantenservice en klanttevredenheid
- Herkennen wanneer een probleem moet worden doorverwezen naar een andere afdeling
- Samenwerken met collega's of teams bij complexe zaken
- Gedetailleerde documentatie van elke actie in een CRM-systeem
Vereisten:
- Vloeiend in zowel mondeling als schriftelijk Nederlands. Vloeiend in Engels (ten minste B2-niveau)
- Uitstekende schriftelijke en mondelinge communicatievaardigheden om technische taal te vereenvoudigen voor niet-technische gebruikers
- Stressbestendig en veerkrachtig persoonlijkheid die kalm blijft in alle situaties
- Goede luistervaardigheden en vermogen om empathie te tonen
- Probleemoplossend vermogen binnen gestelde deadlines
- Zelfstandig kunnen werken, maar ook een teamspeler zijn
- Flexibiliteit in werktijden en punctueel op kantoor kunnen zijn
Salaris en voordelen:
- Brutojaarsalaris van €17.835
- Maandag t/m vrijdag, van 9:00 tot 18:00 uur
- Maandelijkse bonus van €150 op basis van prestaties
- 1 uur lunchpauze en 2 pauzes van 20 minuten
- 23 betaalde vakantiedagen
- Mogelijkheid tot persoonlijke en professionele ontwikkeling
- Relocatievergoeding van €500 na de eerste maand
- Fulltime, langdurig contract
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