Growth Customer Success Manager with German

hace 6 meses

Madrid, España Babel Profiles A tiempo completo

Do you want to be part of an innovative and dynamic technological company that’s a leader in the market? Would you like to work with a team that values transparency, dedication, customer satisfaction, teamwork, and resourcefulness? Do you like the flexibility of working in a hybrid model, in Madrid? If so, we’d like to talk to you

Our client is a SaaS company that has been developing internal search engines for e-commerce since 2011. Providing easily applicable software, our client’s mission has been to help businesses grow by selling their products online more efficiently. To ensure the success and growth** **in the Italian market, the company is looking for a Growth Customer Success Manager.

They are looking for a dynamic individual with outstanding abilities in customer relations, negotiation, and business skills. If you’re fueled by a passion for customer growth and advocacy, with a proven history of exceeding expectations, we want to hear from you

**Languages**:

- Native or full professional level of German
- Full professional level of English or Spanish
Madrid
- Competitive Salary + Bonus
- SaaS
- Permanent

**Main Responsibilities**:

- Create tailored delivery approaches to enhance the customer journey, aiming to boost product adoption, elevate satisfaction levels, and improve overall customer health scores
- Proactively discover and pursue fresh opportunities for upselling to enhance the value and duration of customer relationships
- Act as a committed advocate for customers, actively influencing the development of our products and platform features to align with their success and satisfaction objectives
- Streamline communication channels to capture and relay customer feedback internally, fostering ongoing enhancements throughout our product and service offerings
- Establish genuine, enduring connections with customers, serving as a dependable partner in their advancement and ensuring exceptional satisfaction levels
- Exceed company upselling objectives, and contribute to the formulation and execution of best practices, procedures, and tools

**Core Skills/experience**:

- At least 5+ years of experience in roles such as account management, customer success, consulting, or similar positions
- Exceptional communication and presentation abilities, proven through successful negotiation and strategic implementation
- Skilled in managing influence through persuasive communication, negotiation, and consensus-building techniques
- Expertise in business operations, including a strong command of HubSpot, report generation, and dashboard construction
- A genuine understanding of customer needs, coupled with a strong drive for revenue growth and a deep comprehension of value drivers in recurring revenue business models
- Minimum of 1 year of experience in SaaS environments or e-commerce

**What’s on offer**:

- Competitive salary
- Career plans and professional development
- An international team with the most innovative tools
- Health Care Plan
- Real work-life balance, flexibility & hybrid model
- Fruit, snacks & monthly pizza at the office
- Communities & activities outdoors
- Cool and modern office

**Our recruitment process**:

- Step 1: Interview with one of our Recruiters to get to know you better
- Step 2: Interview with HR (language test)
- Step 3: Interview with Hiring manager
- Step 4: Interview with the department's Director

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