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Scanidnavian- Speaking Part- Time Customer Service
hace 4 meses
Posted 09 April 2024
LocationMálaga
Discipline Customer Service
Reference37404
Viktor Söderström
**_We are looking for Scandinavian speakers to work Part
- Time Remote in Spain_**
The mission of the team seeking this role is to provide world-class support to customers for a growing start-up.
The key objective of the Customer Support Agent is to resolve users’ issues and provide constant support.
**NOTE**:_You must have an EU-passport or a permanent residence permit in Spain_
**Responsibilities**
- To contribute individually, and as a team member, to demonstrate excellent Quality and Productivity standards that meet, or exceed, client requirements.
- To provide users with solutions through information-gathering, analytical troubleshooting and query research
- To deliver a high-quality, smooth, unique and flexible customer experience.
- To protect confidential and sensitive information and materials
- To demonstrate excellent attendance and punctuality
- To operate with honesty, integrity and transparency in all aspects of the work.
**Duties**
- To proactively contribute to the achievement of agreed Service Levels
- To complete all training requirements deemed appropriate for the role, at induction and ongoing.
- To perform any other ad hoc tasks as required for the execution of the client contract.
**Essential Competencies**:
- Excellent communication & interpersonal skills, and highly customer-focused
- Excellent organizational skills
- Quality focus and Policy adherence
- Analytical skills and a keen focus on problem-solving; goal
- & service-oriented
- Understanding of, and continuous contribution to, team success
- Flexible, innovative & adaptable to a wide range of topics and tasks
- Ability to efficiently work to specified project delivery deadlines
- Proficiency in Microsoft Office suite
- Excellent attention to detail
- Must be a good team player
- Excellent time management skills
**Essential Skills and abilities**:
- Leaving certificate, or equivalent, and a minimum of 12 months’ Customer Support experience
- Business qualification desirable
- High fluency in Danish and in English, with excellent comprehension (verbal and written), spelling, grammar and punctuation.
- Ability to deliver information at customer’s knowledge level in an understandable manner
- Ability to function in a fast-paced environment
- Strong interpersonal skills, with an ability to think independently and follow through effectively
**What's in it for you**:
- work for an exciting startup
- Scandinavian work mentality
- Support with registration in Spain
- Growth opportunities
