Technical Service Expert
hace 4 semanas
**Technical Service Expert** (W/M)**:
**Company description**:
**Splio is a scale-up in the marketing and digital technology market**, headquartered in Paris. The company has over 250 employees and 4 offices across Europe and MEA.
**Splio publishes a SaaS marketing platform that integrates CDP and Marketing Automation,** as well as all essential CRM features (loyalty, Mobile Wallets), into a single platform powered by AI.
More than 500 retail, e-commerce, FMCG, and Telecom companies across Europe and the MEA use Splio on a daily basis, including Nature et Découvertes, Longchamp, Bazarchic, APC, The Kooples, Fnac-Darty, Micromania, Faguo, Cyrillus, Orange, and Samsung.
**The mission.**
As a Technical Service Expert, your main mission will be to monitor data pipelines of 100+ clients to ensure the data quality provided to our predictive platform, as well investigating client facing issues in a fast paced environment.
You will also act as a point of escalation for technical troubleshooting in our Software suits (CDP, Marketing automation, Loyalty, Mobile Wallet) in the standard SLA of the company
**Responsabilities & main activities.**
- Monitor alerts from our data pipelines on a daily basis and run level 1 and 2 investigations
- Communicate with customers to discuss issues and provide a corrective plan or escalate with data engineers
- Investigate customer facing issues in real time, from exchanging with the customer to providing technical solutions and workarounds.
**Skills required.**
- Background
- Master's degree in Engineering or related technical field
- 3+ year in Technical Service department
- Interpersonal oral and written communication skills, both in French and English
**Skills**
- Proficient with SQL, Python scripting and REST API usage
- An understanding of any ETL type system. Experience operating one is a plus.
- A high degree of autonomy
**To stand out from the crowd**
- Fluent in Spanish or/and Italian is a plus
**Perks & Benefits**:
- 37 days-off (25 paid leaves + 12 Splio days)
- ️ 80% **Remote work possible**
- Edenred card that you can use for lunch (8€ per days)
**More information**:
- Contract type: Full-time.
- Place**:Barcelona (SPAIN)
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