Senior Customer Support Services Engineer

hace 5 meses

Madrid, España Daon Inc A tiempo completo

**About Daon**

Daon provides innovative, award-winning identity management products and services to global businesses and public sector organizations. Our team of engineers and scientists has patented and brought to market more biometric identity verification systems and technologies than any team, anywhere. A privately held company with major offices in Europe, Australia, and North America, Daon has been providing fraud prevention solutions to organizations across six continents for over two decades.

**Role Summary**:
**Essential Functions & Role Responsibilities**:

- Provides comprehensive and professional customer support to ensure customer satisfaction.
- Support readiness testing of new product releases, its documentation, SDKs, and sample apps.
- Delivering and tracking Daon IdentityX software releases and documentation to customers.
- Building customer reference environments in AWS using the Daon sample mobile apps as health checks.
- Authoring, publishing, and updating knowledge base articles and web content.
- Tracking and managing Daon and third-party software licenses.
- Administer and improve our Customer Support Portal and other business tools.
- Participate in the on-call weekend rotation as remote support for the global “follow the sun” model.
- Maintains a positive, empathetic, and professional attitude toward customers always.
- Responds promptly to customer inquiries.
- Obtains product mastery to respond to customer concerns promptly and accordingly.
- Keeps records of customer interactions, transactions, comments/complaints/feedback
- Regularly Communicates and coordinates with colleagues as necessary.
- Provides feedback on the efficiency of the customer service process.

**Education, Training & Experience**:

- Bachelor’s Degree (preferable in Computer Science, Information Technology, or related field)
- 5 to 7 years’ experience in a similar role preferred.

**Critical Success Factors - Knowledge & Experience**:

- Customer focused, flexible and willing to take ownership of issues. Excellent communication skills
- a high percentage of your time will be spent dealing with people at different levels of organizations and clear communication is essential - both verbal and written.
- Strong team player that will readily engage and help others on the team when they are under pressure or overloaded.
- Ability to learn quickly - we provide a training program that requires self-driven learning. This is a key component to help ramp-up in the job as well as progress your career quickly.
- Self-motivated with the ability to work in a fast-moving environment.

  • Senior Advanced Services Engineer In Oracle Customer Success Services

    hace 1 mes

    Madrid, Madrid, España Mygwork A tiempo completo

    Job Title: Senior Advanced Services Engineer In Oracle Customer Success ServicesAbout the Role:We are seeking a highly skilled Senior Advanced Services Engineer to join our Oracle Customer Success Services team. As a key member of our team, you will be responsible for delivering infrastructure solutions for on-prem, public, multi-cloud, and Cloud at Customer...

  • Customer Services Engineer

    hace 2 semanas

    Madrid, España Es Broadcast A tiempo completo

    .PURPOSE OF THE ROLE We are looking for a new colleague, based in Spain, Madrid or surroundings. As our Customer Services Engineer, you will get familiarized and specialized with the newest and relevant technologies of the sector, to provide hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance,...

  • Customer Services Engineer

    hace 1 semana

    Madrid, España Es Broadcast A tiempo completo

    .PURPOSE OF THE ROLEWe are looking for a new colleague, based in Spain, Madrid or surroundings. As our Customer Services Engineer, you will get familiarized and specialized with the newest and relevant technologies of the sector, to provide hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance,...

  • Customer Services Engineer

    hace 2 semanas

    Madrid, España Es Broadcast A tiempo completo

    PURPOSE OF THE ROLE We are looking for a new colleague, based in Spain, Madrid or surroundings. As our Customer Services Engineer, you will get familiarized and specialized with the newest and relevant technologies of the sector, to provide hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance,...

  • Customer Services Engineer

    hace 2 semanas

    Madrid, España ES Broadcast A tiempo completo

    PURPOSE OF THE ROLE We are looking for a new colleague, based in Spain, Madrid or surroundings. As our Customer Services Engineer, you will get familiarized and specialized with the newest and relevant technologies of the sector, to provide hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance,...

  • Customer Services Engineer

    hace 2 semanas

    Madrid, España Es Broadcast A tiempo completo

    PURPOSE OF THE ROLEWe are looking for a new colleague, based in Spain, Madrid or surroundings. As our Customer Services Engineer, you will get familiarized and specialized with the newest and relevant technologies of the sector, to provide hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance,...

  • Senior Customer Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Mygwork A tiempo completo

    Morningstar Job DescriptionMorningstar is a leading provider of investment products and services. We are seeking a skilled Senior Customer Support Specialist to join our team in Madrid. As a Senior Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring timely production, quality assurance, and...

  • Customer Support Engineer

    hace 7 días

    Madrid, Madrid, España NOVA Biomedical GmbH A tiempo completo

    NOVA Biomedical GmbH, a leading provider of medical diagnostic solutions, seeks a skilled Customer Support Engineer to join their team.As a key member of the technical services team, this role will be responsible for delivering exceptional support to customers in the Madrid area and beyond. The ideal candidate will possess strong technical skills, excellent...

  • Customer Support Engineer

    hace 5 meses

    Madrid, España Page Personnel España A tiempo completo

    Customer Support Engineer / SRE que quiera trabajar en un horario de tarde (14:30 a 22:30) para cubrir la zona horaria del este y parte de la zona horaria del Pacífico. empresa dedicada a dar servicios de tecnología a diferentes cliente|plan de carrera - Dominio del entorno Linux. (4 años de experiência) - tener al menos 4 años de experiência...

  • Junior Customer Services Engineer

    hace 2 semanas

    Madrid, España Es Broadcast A tiempo completo

    .PURPOSE OF THE ROLEWe are looking for a new colleague, based in Spain, Madrid or surroundings. As our Junior Customer Services Engineer, you will get familiarized with the newest and most relevant technologies of the sector, to provide hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance,...

  • Network Support Engineer

    hace 3 meses

    Madrid, España Eurovision Services A tiempo completo

    NETWORK SUPPORT ENGINEER Eurovision Services is seeking Network Support Engineers to become part of the Network Operations Centre (NOC). She/he will join the Global Operations & Engineering team in our technology hub in Madrid, Spain. ABOUT THE ES GLOBAL OPERATIONS & ENGINEERING TEAM The ES Global Operations & Engineering team is the central point of...

  • Senior Systems Technical Support Engineer

    hace 3 semanas

    Madrid, España Undisclosed A tiempo completo

    .:Senior Systems Technical Support Engineer - HybridSenior Systems Technical Support EngineerNice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to...

  • Senior Systems Technical Support Engineer

    hace 4 semanas

    Madrid, España Sas A tiempo completo

    .Job Description Senior Systems Technical Support Engineer - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking...

  • Senior Software Engineer

    hace 4 semanas

    Madrid, Madrid, España Unodetres Ventas Y Rrhh A tiempo completo

    About the RoleThe Customer Experience team at Unodetres Ventas Y Rrhh is seeking a skilled Senior Software Engineer to join their ranks. This individual will play a crucial role in developing internal tools and customer-facing services that enable sales and marketing of their products.As a Senior Software Engineer, you will focus on developing software...

  • Customer Services Engineer

    hace 7 meses

    Madrid, España Woopjobs A tiempo completo

    Elevate your career with a market leader in visualization solutions, seeking a dedicated Customer Service Engineer to join the dynamic team in the Madrid office. This role is pivotal in maintaining the company's reputation for exceptional service and client focus, providing technical support and fostering strong relationships with partners and customers in...

  • Customer & Data Services Engineer - F/m

    hace 6 meses

    Madrid, España ESSP A tiempo completo

    Created in 2009, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance(CNS) services, among which, the main one is, the EGNOS service (the European Geostationary...

  • Customer Support Engineer

    hace 1 mes

    Madrid, Madrid, España Cogent Communications A tiempo completo

    Job Summary: We are seeking a highly skilled Customer Support Engineer to join our team in Madrid, Spain. As a key member of our Operations team, you will provide exceptional customer support and technical expertise to our clients. Key Responsibilities: Provide first-line customer and technical support for all layer 1, 2, and 3 services provided by Cogent....

  • Senior Process Engineer

    hace 2 semanas

    Madrid, España The Chemical Engineer A tiempo completo

    .JOB DESCRIPTION Wood is currently looking for a Senior Process Engineer to participate in our Basic design projects for international clients across the energy transition markets, especially in relation to the hydrogen value chain, as well as petrochemicals and refining sectors. We are looking for an experienced engineer, with a broad range of process...

  • Customer Support Engineer

    hace 6 meses

    Madrid, España Celonis SE A tiempo completo

    We're Celonis, the global leader in process mining technology, and we’ve delivered enormous value to the world’s largest and most esteemed companies. To continue to help organizations uncover hidden business value opportunities, reduce carbon emissions, and radically improve customer service, we need you to join us. **The Team**: Celonis Support...

  • Senior Systems Technical Support Engineer

    hace 1 semana

    Madrid, España Sas - Global A tiempo completo

    .Job DescriptionSenior Systems Technical Support Engineer - Hybrid Nice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking...