Support Technician
hace 7 meses
**Support specialist that saves lives**:
An ambulance with emergency lights on quickly navigates through traffic to rescue a person in distress. The feeling that you have contributed to the rapid response of the ambulance is very rewarding. The contribution to society is evident when you work with technology that saves lives.
We are expanding and growing our team in Valencia so now we are looking for a Support Specialist who is passionate about supporting our customers. We value our culture of collaboration and knowledge sharing. If you want to be part of this inspiring environment where you also contribute to society - then this might be the position for you
**Your daily work**
As an important part of our team, you will be responsible for finding solutions to our customers’ requests around our 112 software solution, which is installed at several other blue-light customers around the world. You are passionate about solving problems and offering high-class service.
You have customer-related contact daily where you run ongoing technical support issues as well as complex analyses and troubleshooting. Our main contact is with our customer’s technicians which means very deep technical level (2nd line support). Several times a year, you are also involved in projects where you are an important part of planning and performing new installations and upgrades to our customers' systems. Since our specialists have such broad expertise, they also act as advisors on issues that improve our customers' entire IT environment.
**Your profile**
To succeed in your role with us, we believe that you have a great interest in technology, understand the importance of customer service and enjoy taking responsibility. You work well in teams and enjoy that your work really matters You are good at finding solutions and conveying them in both speech and writing. You therefore master Spanish and English in both speech and writing.
**Your background**
- Bachelor’s degree in Computer Science or similar
- Experience in installing and managing complex and critical IT systems
- Knowledge in IT, communication systems or similar
- Higher education degree, preferably in IT or equivalent experience
- Experience of working throughout the process from first meeting with customer to completed installation.
- Our products and solutions are based both on Windows and Linux platforms so experience with SQL Server, Windows Server, Active Directory is preferable.
- Understanding for code and independent troubleshooting is highly preferred.
**Want to know more?**
**About OMDA and Omda Emergency**
Omda Emergency is a growing software business area that develops information technology solutions for mission-critical systems in an international environment. Our products and solutions are used, for example, in advanced management systems for emergency response authorities as well as in public web portals where high demands are placed on performance and reliability. We are part of the OMDA Health Group with more than 250 employees. OMDA Health AS is headquartered in Oslo.
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