Customer Success Manager

hace 6 meses

Barcelona, España Join Our Team A tiempo completo

Beyond is the global leader in revenue management, helping hosts and property managers unlock new ways to generate the most revenue with their vacation rentals. Since pioneering dynamic pricing for the vacation rental market a decade ago, Beyond has supported millions of listings globally and helped customers increase their annual revenue by an average of 40%. Our unparalleled access to, and analysis of, real-time data for the vacation rental industry powers our ability to drive revenue, maximize profitability and save time for hosts and property managers around the world.

It's with that in mind that Beyond is looking to add Customer Success Manager to join our growing Customer Experience Team in Europe. Reporting to the Manager, Customer Success, we've recently built out a new pooled service offering for our SMB clients and you will be a key asset in developing and executing the strategy. This is an exciting opportunity for someone with a solid grasp of customer success processes who's looking to take their expertise and build something new You'll develop & implement new processes, drive the results of the initiative, and serve as a go-to resource for other team members.

Before reading further...

As a Customer Success Manager you'll be responsible for:

- Providing all post-sale customer support during the customer lifecycle from implementation to renewal.
- Acting as the first point of contact for all SMB clients during the Onboarding, Training and Support phases of their journey with Beyond.
- Effectively managing a customer's onboarding experience, ensuring that the customer and our team complete each task in a timely manner.
- Hosting training webinars on revenue management best practices and how to effectively use our tool to increase revenue. Performing regular check-ins with key stakeholders to ensure customer goals are being met.
- Proactively managing relationships with accounts to maintain overall customer health.
- Monitoring and reporting on the health and risk of accounts.
- Securing annual subscription renewals.
- Responding to requests for support in a timely manner.
- Documenting learnings to assist in troubleshooting efforts of other team members
- Proactively creating expert customer content (e.g. helpdesk articles, videos, training quizzes) to guide our customers.
- Contributing to the development of customer support processes as our customer base continues to grow.

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

- **Curious**:you are curious by nature and have a knack for learning the ins and outs of software and a desire to dive into issues tp understand what is going on beneath the surface.
- **Empathetic**:you are able to understand customer pain points and genuine desire to help our customers resolve issues
- **People and Customer-Centric**: you enjoy working with people and are driven to provide an excellent customer experience. You pride yourself on going above and beyond for teammates and customers
- **Creative**: you have the drive to identify creative ways to improve the customer experience and suggest new, out-of-the-box ideas
- 2-3 years of relevant experience
- Fluent in Portuguese and English required
- Fluent in Spanish strongly preferred
- Experience communicating difficult, technical concepts with customers in a professional and thoughtful way
- Experience balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently
- Ability to handle working in a fast-paced work environment
- Experience working with software or the ability to learn a wide variety of tools.
- Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
- Meet with our Manager of Customer Experience, EMEA for a deeper dive video conversation
- Complete an assignment relevant to the role and meet with a few additional members of the Customer Experience team
- Meet with our CTO/Co-Founder

**Company Values**:
We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you.

**Benefits**:
Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more You can learn more about our benefits by visiting our careers site

**We Care about Diversity, Equity and Inclusion**:
Please review our GDPR Statement here.

  • Customer Success Manager

    hace 4 semanas

    Barcelona, Barcelona, España Hp A tiempo completo

    Job Description for Customer Success ManagerHP is a global technology company with a strong presence in over 170 countries. We provide innovative solutions to help people and businesses succeed. As a Customer Success Manager, you will play a critical role in implementing our pricing tool and ensuring customer satisfaction.Key Responsibilities:Build and...

  • Customer Success Manager

    hace 4 meses

    Barcelona, España Kantox A tiempo completo

    We are looking for a **Customer Success Manager **who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...

  • Customer Success Manager

    hace 6 meses

    Barcelona, España Expereo A tiempo completo

    Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...

  • Customer Success Manager

    hace 6 meses

    Barcelona, España Expereo A tiempo completo

    Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...

  • Customer Success Manager

    hace 1 mes

    Barcelona, España Altruistiq A tiempo completo

    .Altruistiq is an enterprise SaaS that enables the world's leading consumer packaged goods companies to have a positive impact on the world. Our platform underpins a growing suite of applications and services and has rapidly emerged as a category leader in environmental sustainability. We are building a world class Customer Success team to help our customers...

  • Customer Success Manager

    hace 1 mes

    Barcelona, España Altruistiq A tiempo completo

    .Altruistiq is an enterprise SaaS that enables the world's leading consumer packaged goods companies to have a positive impact on the world. Our platform underpins a growing suite of applications and services and has rapidly emerged as a category leader in environmental sustainability. We are building a world class Customer Success team to help our customers...

  • Customer Success Manager

    hace 1 mes

    Barcelona, España Clarivate A tiempo completo

    .We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...

  • Customer Success Manager

    hace 2 meses

    Barcelona, España Altruistiq A tiempo completo

    This is a fast-paced startup environment, and we expect our Customer Success Managers to be able to support the customer journey from end to end. We will be honest: this role will be demanding, and at times highly stressful. It also promises to be uniquely rewarding for those that meaningfully contribute to nurturing and growing customer accounts._ **The...

  • Customer Success Manager

    hace 3 semanas

    Barcelona, España Clarivate A tiempo completo

    We are looking for an experienced Customer Success Manager to join our global Customer Success team!As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers.Working proactively with Customers, you will help drive value derived from the...

  • Customer Success Manager

    hace 1 mes

    Barcelona, España Landbot A tiempo completo

    .Landbot is the most powerful no-code chatbot builder.Our platform helps thousands of companies convert leads, capture data, and personalize customer journeys in real time.Core ValuesWe're on the lookout for a Customer Success Manager (English - Spanish) to join the Success team at Landbot. For a Customer Success Manager, it is all about guaranteeing that...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, España Clarivate A tiempo completo

    .We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...

  • Customer Success Manager

    hace 6 meses

    Barcelona, España Applied Software Technology A tiempo completo

    Spain - Sales - 1440 **Job Description**: **About Graitec Group** - Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the...

  • Customer Success Manager

    hace 8 meses

    Barcelona, España Graitec A tiempo completo

    About Graitec Group: Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the globe. About the Team Hiring: In the Customer Success...

  • Customer Success Manager

    hace 2 meses

    Barcelona, España Guesty A tiempo completo

    .Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of...

  • Customer Success Manager

    hace 1 mes

    Barcelona, España Clarivate A tiempo completo

    We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...

  • Customer Success Manager

    hace 1 mes

    Barcelona, España Clarivate A tiempo completo

    We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...

  • Customer Success Manager

    hace 1 mes

    Barcelona, España Clarivate A tiempo completo

    We are looking for an experienced Customer Success Manager to join our global Customer Success team!As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers.Working proactively with Customers, you will help drive value derived from the...

  • Customer Success Manager

    hace 1 mes

    Barcelona, España Clarivate A tiempo completo

    We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...

  • Customer Success Manager

    hace 1 mes

    Barcelona, España Clarivate A tiempo completo

    We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...

  • Customer Success Manager

    hace 6 meses

    Barcelona, España Qlik A tiempo completo

    **What makes us Qlik**?** Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster. A Gartner® Magic Quadrant Leader for 13 years in a row, Qlik is a values-driven...