Quality Manager

hace 4 semanas


En remoto, España GuestReady A tiempo completo

**About GuestReady**

GuestReady is a globally leading short-term rental company. We provide delightful stays to guests in unique properties in over 30 cities globally. We source our properties from private and institutional homeowners in the United Kingdom, France, Portugal, Spain, and the United Arab Emirates working with them on a revenue-share basis. We take care of the end-to-end rental process from listing creation across different platforms, to guest communications, housekeeping, key management, and price optimization. We raised ca. $20M from investors and sold over 1,600,000 guest nights, generating rental income of $60M+, managing a portfolio of almost 4,000 properties worth over $1B.

GuestReady won numerous awards including most recently the prestigious Swiss Economic Award during the Swiss Economic Forum 2021. In 2019 we ranked number 9 in the UK’s Startups 100 index and won the public voting at the TOP 100 Swiss Startup Award. GuestReady enjoys a TrustPilot score of 4.8 out of 5 across more than 2,000 verified reviews from guests and hosts.

**About this role**

Global Operations Team that is responsible for organizing and overseeing GuestReady’s processes and operations. Our mission is to “Provide guests with a phenomenal stay through exceptional customer support, and seamless operations.“

Currently, we're looking for an experienced Quality Manager ️to join and help build up this team

**Main Responsibilities**
- Determine quality standards for Global Operations, and be accountable for securing qualitative KPIs
- Establish and drive tactical and strategic QA plans and initiatives
- Provide consistent coaching, quality reviews, and assessments, helping to identify the team’s development and training needs, and offering suggestions for individual action plans
- Collaborate with the Global Ops team to gather customer feedback as part of continuous improvement
- Provide management with reporting, and statistical data on performance results and supports Leadership in the development of staff
- Supervise day-to-day activities of team members, providing continuous feedback
- Support product, and tech team with the process automation, and new tools implementation

**Requirements**:

- Excellent communication, and writing skills
- Great analytical, and creative problem-solving skills
- Passion for new technologies, digital innovation & transformation
- Advanced Excel, and Project management skills
- Desirable Black Six Sigma Belt
- Advanced written & spoken English, and at least one other European language
- Previous experience in a high-paced, and scale-up environment is highly desired
- Quick learner, able to quickly grasp the essence of the problem
- Experience providing business teams with data for decision making
- Extensive experience with transforming data to extract key insights using statistical/analytical concepts

**Offer**
- Be part of a high-growth industry experiencing the most significant travel rebound in a century
- Join a diverse and multicultural team spanning several countries
- A collaborative work culture with no room for office politics and big egos
- Join a dynamic work environment with flat hierarchies and space for your own ideas
- Drive challenging and diverse tasks which will let you grow day by day

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