Deskside Support Analyst

hace 3 semanas

Barcelona, España News Corp A tiempo completo

**About us**:
**Dow Jones & Company is a leading provider of news and business information globally.**

**Role Location**:
**Avenida Diagonal 123, 7th floor, 08005, Barcelona - onsite, 9am - 5pm**

**About the Role**

**As a Deskside Support Analyst based in Barcelona, you’ll provide technical assistance and support to our**

**teams across Barcelona and Spain. Your role will involve resolving desktop support issues, integrating new**

**technologies, and ensuring our systems run smoothly in the Barcelona office, for our employees across the EMEA region. You’ll report to the Regional Manager - EMEA, Digital Workplace based in Dublin, Ireland.**

**You Will**:
**Troubleshooting.**

**- Collaborate with on-site support staff to resolve a variety of desktop support issues.**

**- Support remote users experiencing software or hardware issues.**

**- Help integrate new technologies and maintain corporate technology standards.**

**- Implement high availability platforms and business resumption planning architectures.**

**- Coordinate with vendors for equipment installation, rearrangement, and removal.**

**- Create and maintain documentation for troubleshooting, installation, and support**

**procedures.**

**- Assist in problem investigation and evaluation to determine solutions**

**- Maintain hardware and software configuration documentation.**

**- Collaborate with technical staff and vendors to diagnose and correct hardware problems.**

**You Have**:
**- Minimum of 3 years of experience in a system support role.**

**- Experience with remote support and working in multiple locations.**

**- A strong focus on managing a favourable customer experience**

**- Excellent oral and written communication, and customer service skills.**

**- In-depth knowledge of technical documentation.**

**- Previous experience with IP telephony and Google/Outlook mail environments.**

**- Experience with working with the following: Microsoft® Windows 10/11, Apple MacOS, basic networking, enterprise printing, JAMF, SCCM, Active Directory, Office 365, Google Apps, endpoint/workstation deployment**

**- Experience working with Video Conferencing and Conference room video and audio support (Zoom, Teams and Google Hangouts**

**- Experience with working with enterprise ticketing systems such as ServiceNow**

**- Support all models of cellular/tablet devices, including Android, IOS, and mobile operating systems**

**- A flexible approach to working - able to support infrequent out of hours requirements**

Job Category:
News Corp is a global, diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers throughout the world. The company comprises businesses across a range of media, including: news and information services, book publishing, digital real estate services, cable network programming in Australia, and pay-tv distribution in Australia.

Headquartered in New York, the activities of News Corp are conducted primarily in the United States, Australia, and the United Kingdom.

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