Deskside Support Analyst
hace 4 meses
About us**:
Dow Jones & Company is a leading provider of news and business information globally.
**About the Role**
As a System Support Specialist based in Barcelona, you'll provide technical assistance and support to our teams across Barcelona and EMEA. Your role involves resolving desktop support issues, integrating new technologies, and ensuring our systems run smoothly across different EMEA locations. You'll report to the Desktop Service Team Leader also based in Barcelona.
**You Will**:
- Collaborate with on-site support staff to resolve desktop support issues.
- Help integrate new technologies and maintain corporate technology standards.
- Implement high availability platforms and business resumption planning architectures.
- Coordinate with vendors for equipment installation, rearrangement, and removal.
- Create and maintain documentation for troubleshooting, installation, and support procedures.
- Assist in problem investigation and evaluation to determine solutions.
- Maintain hardware and software configuration documentation.
- Collaborate with technical staff and vendors to diagnose and correct hardware problems.
- Support remote users experiencing software or hardware issues.
**You Have**:
- Minimum of 5 years of experience in a system support role.
- Experience with remote support and working in multiple locations.
- Excellent customer service skills.
- In-depth knowledge of technical documentation.
- Previous experience with IP telephony and Google/Outlook mail environments.
- Flexibility to work on-site in multiple locations within EMEA and travel last minute (very occasionally).
**Our Benefits**
- Comprehensive Healthcare covering family members for free
- Paid Time Off
- Opportunity to work overseas for a portion of the year
- Meal Vouchers
- Teleworking Allowance
- Retirement Plans
- Comprehensive Medical, Dental and Vision Insurance Plans
- Education Benefits
- Paid Maternity and Paternity Leave
- Family Care Benefits
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Business Area: Dow Jones - Experience
Job Category: IT, Telecom & Internet
Union Status:
Non-Union role
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
Req ID: 41268
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