Customer Service France
hace 3 meses
Nous recherchons les meilleurs FRENCH CUSTOMER CARE AGENT pour rejoindre l'équipe d'ADM Value Barcelona.Nous sommes une multinationale leader depuis plus de 20 ans dans le secteur de la gestion des clients grâce aux opérations de Contact Center. Nous avons 16 centres d'appels en France, Espagne, Maroc, Madagascar, Sénégal et île Maurice.
Tareas
De votre position, vous nous aiderez à offrir le meilleur service client à l'un de nos partenaires de référence, Flying Blue, le programme de fidélisation de la compagnie aérienne Air France - KLM, qui permet de convertir les miles accumulés en billets d'avion et autres avantages tarifaires.
**Profil recherché**:
Niveau français natif avec un bon niveau d'anglais Optismisme, résolution, empathie, Expérience minimum 1 an en Gestion de la relation clients, avoir son NIE et numéro de sécurité sociale
**Nous offrons**:
Stabilité grâce à un contrat à durée indéterminée (CDI) de 39h par semaine. Lundi au dimanche (1 week end travaillé par mois) 8h-20h (2 équipes tournantes 8h-16h et 12h-20h) Rémunération fixe + variables jusqu'à 1518 euros brut par mois
Nous vous donnerons la formation et les outils nécessaires pour développer en toute sécurité toutes vos fonctions. Vous deviendrez un expert de la gestion de la clientèle dans le secteur du transport aérien (y compris la gestion du programme nº1 mondial AMADEUS) Vous serez à jour et aurez tous les éléments pour réussir.
Possibilité de promotion réelle et rapide. 90% de nos managers ont commencé comme vous. Nous vous soutenons et vous aidons à grandir avec nous. Venez, montrez-nous vos ambitions, vos capacités de leadership et de gestion, et grandissez avec nous.
Démarrage de la formation le lundi 22 mai à 8h
**Requisitos**:
Niveau français natif avec un bon niveau d'anglais
Expérience minimum 1 an en Gestion de la relation clients
Avoir son NIE et numéro de sécurité sociale
Bonne maitrise de la langue française (écrit et oral)
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