Emea - Account Manager

hace 6 días

Malaga, España Webhelp A tiempo completo

**Location**
- Málaga, Spain**Language**
- English***

**Description**:
**Why join us**

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for** English** **speaking - Account Managers** to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

**What we offer you**

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

**Your benefits at Webhelp**:

- Full-time contract, 39 hours/week: Monday - Friday from 09:00 to 18:00- Competitive salary and performance bonus
- Medical insurance + Restaurant card
- Great office location in Benalmadena
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the Webhelp International Mobility Program

**What you’ll experience at Webhelp**

As an **Account Manager** in our team, you will:
**Outbound engagements**:

- Give Immediate Response Opportunity (IRO): nurture SMC - C (Corporate) customers with negative (‘Dissatisfied’ or ‘Very Dissatisfied’) response to Customer Net Satisfaction (NSAT survey.
- Schedule a meeting with the customers to address concerns and establish next steps to resolve them. Transition customer from existing account manager to the SMC - C concierge service.
- Engage customers to communicate any security critical situation that requires communication and call to SMC - C customers.

**Inbound engagements**:

- Engage and support inbound calls generated by Microsoft Customer Sales Support (CSS), to connect customers with appropriate Solution Area Specialist.
- Drive accelerated issue resolution, leveraging ‘Red button’ escalation process to improve customer satisfaction. Once a case is resolved, the customer is passed to Support sales to offer paid support options.
- Receive calls from non-AE managed accounts, identifying appropriate specialists to qualify the opportunity. Share opportunity with Partner (outbound referral) when their participation is required to continue with co-selling motion.
- Receive, evaluate, and route partner generated inbound referrals to appropriate POD sellers for accounts that don’t have assigned AE. Engage with the partner to determine the appropriate solution area and route the referral to the appropriate Solution Specialist who will continue working with the partner to develop this opportunity.

**We’ll be a great match if you**:

- Are native or proficient in English
- Possess cultural awareness: preferably lived and worked in supported market with strong cultural awareness.
- Have a baseline understanding of Cloud products and solutions.
- Possess sales and/or marketing experience preferred.
- Have fluency with basic productivity tools (Outlook, O365, web conferencing tools) and experience using CRM systems strongly preferred.
- Possess experience in account management and the IT industry: 4 years minimum
- Have experience in Customer Relationship Management: 3 years minimum
- Share our values of commitment, unity, integrity, recognition, and WOW

**Don’t meet every single requirement?**

**Who we are**

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

**If this sounds like you, join us at Webhelp**

**Webhelp is an equal-opportunity employer**

RRQ23-003633-1-EMEA

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