Emea - Senior Account Manager

hace 7 meses

Malaga, España Webhelp A tiempo completo

**Location**
- Málaga, Spain**Language**
- English***

**Description**:
**Why join us**

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a **Senior Account Manager** to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

**What we offer you**

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.
- Your benefits at Webhelp:

- Full-time contract, 39 hours/week: Monday - Friday from 09:00 to 18:00- Competitive salary and performance bonus
- Medical insurance + Ticket restaurant
- Great office location in Benalmadena
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the Webhelp International Mobility Program

**What you’ll experience at Webhelp**
- As a
- **Senior Account Manager** in our team, you will:
- Secure new customer wins for Cloud: Maximize up-sell and cross-sell opportunities collaborating with Sales Agent, Solution Specialists, client sales teams and the channel partners.
- Constantly research and educate self with the newest developments in cloud capabilities and pricing for both the client and competitor.
- Drives alignment and teamwork within a team, department, or across organizational boundaries. Combines resources and joins efforts to achieve company-wide goals.
- Tenaciously pursues positive outcomes, using effective approaches to solve problems. Delivers on commitments and seeks increasingly challenging work. Takes responsibility and holds others (such as Partner, TCM, Solution Specialist, Sales Agent) accountable for actions, decisions, and goals.
- Effectively scopes problems. Builds and applies a job-relevant knowledge base. Makes decisions with conviction.
- Engage with partners assigned to Opportunities to drive partner action to recommend the right solutions and close the deal. Provide support to partner as needed.
- Actively monitor pipeline, collect feedback and update involved parties on closure, support close plan execution. Collaborate with local TCM on pipeline and partner introductions.
- Surface customer wins for partner sell with evidence; surface partner capacity and capability needs and key Opportunities to Partner Management team to drive development and recruitment of new partners.
- Control main performance indicators and run rates of pipeline: hand-off rate, close rate, velocity, customer and agreement retention, revenue recapture, consumption, etc.
- Establishes a foundation for how technology and services can meet customer/partner needs. Uses a deep understanding of a customer/partner to effectively align the value proposition of the products, technology, and services to the customer’s/partner's strategies and needs. Creates value through the sales cycle.

**We’ll be a great match if you**:

- Are native or proficient in English.
- Possess 3-6+ years of technology related sales or business development experience; Experience working within a technical sales environment preferred. Experience working with partner ecosystem is preferred.
- Demonstrate knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred. Fundamentals certification required.
- Understand cloud deployment and adoption planning.
- Have experience with cloud-based productivity, collaboration and communications solution designs, migrations and management of technology.
- Possess oroven track record of outstanding performance and achieving goals.
- Take initiative to independently grow technical knowledge.
- Are success-driven, work well in a diverse team and enjoy a dynamic and changing environment.
- Share our values of commitment, unity, integrity, recognition, and WOW.

**Don’t meet every single requirement?**

**Who we are**

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

**If this sounds like you, join us at Webhelp**

**Webhelp is an equal-opportunity employer**

RRQ23-003458-1-EMEA

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