Head of Customer Success Spain

hace 6 días

Madrid, España GoStudent GmbH A tiempo completo

Madrid - Spanish - m/w/d

**Perks**:
Flexibility Fast-Track-Career Team Events

At GoStudent, we work passionately every day to fulfill our mission in **building the #1 global schoo**l Headquartered in Vienna and founded in 2016, GoStudent is the leading, scale-up, venture-backed Edtech platform. With +591M€ raised from national and international investors we’re growing at 20 percent MoM and aiming for 5x-10x growth within our international markets in the next 12 months

**Your tasks**:

- Build up a dynamic team of Customer Success, Support, Retention Managers, and Team Leads in each of these areas
- Attract, hire and retain talent, as well as maintain a pipeline of talent to attract for future roles
- Coach the team in managing workload, setting priorities, and overcoming challenges to ensure they are focusing on needle-moving activities and being successful in their role
- Be accountable for reaching retention, upsell, and NPS targets and reporting on the development of KPIs to leadership
- Maintain a deep understanding of products and industry trends to be able to lead your team
- Contribute to the overall goal of providing a great user experience and best in class support across multiple channels, as well as nurture the relationship with our customers (parents and students)
- Identify and seize opportunities to increase efficiencies and advocate for your team and market using data driven business cases
- Work closely with Sales, Tutor Community, Product and Marketing to improve the customer experience and align goals

**Who you are**:

- 6+ years of sales, account management, or customer success experience in a fast-growth company (SaaS or B2C preferred)
- 3+ years of team leadership in any of the above
- Excellent track record of over-achieving targets in previous roles; ideally worked towards key SaaS CS Metrics
- Entrepreneurial - you thrive in a fast-paced environment
- Strong organizational skills and operational excellence, able to prioritize, and take initiative and ownership
- Strong communication, collaboration, and influencing skills with the ability to implement strategies from HQ to regional team
- Leadership and charisma; “leading by example” represents your leadership style - you inspire and motivate people by being with them on the field and being resilient
- You have the ability to derive insights from data and build and deliver on actionable strategies
- Working proficiency in English and Spanish

**What we offer you**:

- A unique opportunity to be an early member of a rapidly growing team with a **fast-track career** opportunity
- A **startup atmosphere**with highly motivated, young and open-minded colleagues
- **Flexible working hours**, partly from home and in our modern office
- Coffee and snacks for free all week, beer and wine on Friday evenings and regular team events
- International surrounding with private courses to improve your language skills

Would you like to bring in your expertise and support GoStudent in achieving its goals even faster? With us, you’ll be able to implement your bold ideas and build processes and structures that ensure our ongoing growth. Not only will your mentor support your personal development, you’ll also play a pivotal role in a motivated and passionate team, unlocking their full potential. If this sounds good to you - board the rocket, fast-track your career and revolutionize with us the world of tutoring

  • Head Of Customer Success

    hace 3 semanas

    Madrid, España Busuu A tiempo completo

    .Job DescriptionJoining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.Busuu's vision is to empower people through languages. We are the world's largest online community for language learning, with 120+ million registered users. We make learning a...

  • Head of Customer Success

    hace 3 semanas

    Madrid, España Verbling A tiempo completo

    Job Description Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning. Busuu’s vision is to empower people through languages. We are the world’s largest online community for language learning, with 120+ million registered users. We make...

  • Head of Customer Success

    hace 3 semanas

    Madrid, España Chegg A tiempo completo

    Job Description Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning. Busuu’s vision is to empower people through languages. We are the world’s largest online community for language learning, with 120+ million registered users. We make...

  • Head Of Service

    hace 1 mes

    Madrid, España Head Of Department A tiempo completo

    Head of Service Position - 2:2 RotationStarting Mid-December for handover with the current HOS. Currently located in Spain, undergoing a short shipyard period.Very busy private boat with no concrete itinerary for 2025.The interior team runs without a Chief Stew, so we are looking for someone who is capable of running the service department and is confident...

  • Head Of Customer Success

    hace 2 meses

    Madrid, España Lhh A tiempo completo

    Desde la división de IT Sales de LHH, nos encontramos en búsqueda de un perfil de Head Of Customer Success (IA, Chatbot) para una compañía en expansión global.Sobre La Posición :Te encargarás de ofrecer una gran experiencia al cliente satisfaciendo sus necesidades de información estratégica, venta transversal y acompañamiento en proceso de...

  • Head Of Customer Success

    hace 4 semanas

    Madrid, España Flowww A tiempo completo

    .¿Estás listo para unirte a un proyecto apasionante y en constante crecimiento ? ¿Te emociona la idea de formar parte de un equipo donde cada día es un nuevo desafío y donde puedes aprender y crecer junto a tus compañeros y clientes? ¿Buscas impulsar tu desarrollo profesional mientras contribuyes al éxito de una empresa que lidera la transformación...

  • Head of Customer Success

    hace 7 meses

    Madrid, España Coverflex A tiempo completo

    **About Us**: Compensation is more than a pay-check, and traditional approaches don’t adequately reflect it or the way people work today. We’re on a mission to change that. We see compensation as everything a company gives their people in return for the work they do. It should be easier to understand, offer, manage and spend. Long-term, we’re working...

  • Head Of Customer Success

    hace 4 semanas

    Madrid, España Flowww A tiempo completo

    .¿Estás listo para unirte a un proyecto apasionante y en constante crecimiento? ¿Te emociona la idea de formar parte de un equipo donde cada día es un nuevo desafío y donde puedes aprender y crecer junto a tus compañeros y clientes? ¿Buscas impulsar tu desarrollo profesional mientras contribuyes al éxito de una empresa que lidera la transformación...

  • Head of Customer Success Management

    hace 4 meses

    Madrid, España Straumann Group A tiempo completo

    **CTIO Office - Digital Dental Platform** The CTIO office of Straumann group is responsible for overseeing the company's entire digital technology infrastructure, ensuring its scalability, security, and efficiency. This includes leading software development efforts, managing the groups AI development, and driving the development of the company's digital...

  • [Ccj29] | Head Of Customer Success

    hace 4 días

    Madrid, España Ares Consultores A tiempo completo

    ¿Estás listo para unirte a un proyecto apasionante y en constante crecimiento?¿Te emociona la idea de formar parte de un equipo donde cada día es un nuevo desafío y donde puedes aprender y crecer junto a tus compañeros y clientes?¿Buscas impulsar tu desarrollo profesional mientras contribuyes al éxito de una empresa que lidera la transformación...

  • Ccj29 | Head Of Customer Success

    hace 3 días

    Madrid, España Ares Consultores A tiempo completo

    ¿Estás listo para unirte a un proyecto apasionante y en constante crecimiento?¿Te emociona la idea de formar parte de un equipo donde cada día es un nuevo desafío y donde puedes aprender y crecer junto a tus compañeros y clientes?¿Buscas impulsar tu desarrollo profesional mientras contribuyes al éxito de una empresa que lidera la transformación...

  • Head of Customer Success

    hace 1 mes

    Madrid, España Betterfly A tiempo completo

    **Sé un Betterflyer!** Betterfly es una Plataforma Digital única en su género, que permite a las empresas brindar beneficios a sus colaboradores de una forma flexible, a la vez que les permite impactar positivamente al mundo, transformando sus hábitos saludables en donaciones sociales. Los Betterflyers creen que las historias de éxito son el resultado...

  • [CCJ29] | Head Of Customer Success

    hace 5 días

    Madrid, España ARES CONSULTORES A tiempo completo

    ¿Estás listo para unirte a un proyecto apasionante y en constante crecimiento? ¿Te emociona la idea de formar parte de un equipo donde cada día es un nuevo desafío y donde puedes aprender y crecer junto a tus compañeros y clientes? ¿Buscas impulsar tu desarrollo profesional mientras contribuyes al éxito de una empresa que lidera la transformación...

  • [CCJ29] | Head Of Customer Success

    hace 4 días

    Madrid, España ARES CONSULTORES A tiempo completo

    ¿Estás listo para unirte a un proyecto apasionante y en constante crecimiento? ¿Te emociona la idea de formar parte de un equipo donde cada día es un nuevo desafío y donde puedes aprender y crecer junto a tus compañeros y clientes? ¿Buscas impulsar tu desarrollo profesional mientras contribuyes al éxito de una empresa que lidera la transformación...

  • [Ccj29] | Head Of Customer Success

    hace 4 días

    Madrid, España Ares Consultores A tiempo completo

    ¿Estás listo para unirte a un proyecto apasionante y en constante crecimiento?¿Te emociona la idea de formar parte de un equipo donde cada día es un nuevo desafío y donde puedes aprender y crecer junto a tus compañeros y clientes?¿Buscas impulsar tu desarrollo profesional mientras contribuyes al éxito de una empresa que lidera la transformación...

  • Head of Customer Success

    hace 3 semanas

    Madrid, España Idoven A tiempo completo

    **About Us** Idoven has developed the world’s first cardiology-as-a-service platform powered by artificial intelligence that augments both a cardiologist’s and non-cardiology expert clinician’s ability to identify, triage and diagnose patients at scale. The company counts partners such as AstraZeneca, Abbott, and GE Healthcare, FIFPRO, Google,...

  • Head Of Construction Underwriting, Spain

    hace 2 meses

    Madrid, España Munich Re Specialty Group A tiempo completo

    .Head of Construction Underwriting, SpainAbout usAt Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this.At the heart of our success is a...

  • Head of Sales Spain

    hace 7 días

    Madrid, España Outbound People A tiempo completo

    **Champion the Future of Video Advertising as Head of Sales in Spain** Are you a seasoned sales leader with a passion for video advertising and a deep understanding of the Spanish market? We're an innovative company on a mission to revolutionize the video advertising industry, and we're seeking a dynamic Head of Sales to lead our sales efforts in Spain. As...

  • Head of Customer Success

    hace 4 semanas

    Madrid, España Flowww A tiempo completo

    ¿Estás listo para unirte a un proyecto apasionante y en constante crecimiento? ¿Te emociona la idea de formar parte de un equipo donde cada día es un nuevo desafío y donde puedes aprender y crecer junto a tus compañeros y clientes? ¿Buscas impulsar tu desarrollo profesional mientras contribuyes al éxito de una empresa que lidera la transformación...

  • Head of Construction Underwriting, Spain

    hace 3 meses

    Madrid, España Munich Re Specialty Group A tiempo completo

    Head of Construction Underwriting, Spain About us At Munich Re Specialty - Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this. At the heart of our success is a...