Operations Coordinator

hace 3 semanas

Madrid, España Ukio A tiempo completo

**About Ukio |**:
Ukio’s mission is to empower individuals to live where they want, when they want.

We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, moving/buying furniture, security deposits, broker fees, etc. giving choice and flexibility to allow people to live where and when they want.

We are a Barcelona based startup with offices in Madrid, Lisbon, Berlin and Paris and soon we will conquer some more cities across Europe

Backed by Europe's best Venture Capital firms, the next year will be a critical phase in our growth as we look to further build out our team and expand into multiple new markets. We have successfully raised a Series A investment round that will help propel our growth throughout Western Europe.

**Our culture |**

We honor diversity, compassion, and honesty above all else in our team. We’ve already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.

Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us?

**Role |**:
We are seeking an Operations Coordinator to join our team in Madrid. As Operations Coordinator you will directly assist our in-house guests with their queries and requests related to their reservation. This may include, but not limited to: make recommendations for local experiences or things to do on their stay, resolve any questions, deal with any challenge they might be facing and bridge any relevant communication with the Operations Team. You will help the core team with the creation of new processes and procedures to optimize our modus operandi.

You'll be given a high degree of autonomy and expected to deal with numerous challenges and opportunities along the way.

**Responsibilities |**
- Assist with the entire guest experience from check-out which includes all guest communications and problem resolution
- Support with coordination of facilities specialists schedule
- Assist and coordinate of facilities with third party service providers (i.e. plumbing, electricians, house cleaning, painters, carpenters, etc.)
- Update the PMS (Property Management System) with all ocurrences and key guest information
- Cross Sell additional services
- Log and track every service request in the platform

**About you |**
- You have 1+ years of operational and/or customer service experience in Hospitality/Real Estate industry
- Able to work in a fast peaced environment
- Previous experience using Property Management System
- Able to handle multiple tasks and prioritize when needed
- Strong analytical and problem-solving skills
- Fluent in Spanish and English
- Flexible, resilient and content with ambiguity and changes
- Confident with working in cross-functional teams
- "Hands on" & resolutive attitude

**Ukio's life benefits |**
- A challenging job at one of the fastest growing companies in Europe
- International working environment with many different nationalities
- Work with talented, committed and supportive teammates
- Flexible schedule and no dress code
- Team events and an amazing internal culture
- Breakfast in the office, fruits, nutrition bars, free coffee and popcorn for whenever you feel like it

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