Level 2 Support

Hace 4 días
Madrid, Comunidad de Madrid, España Dcs Group Jornada completa

Your responsabilities...



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  • Provide technical level 2 support and incident management.
  • Collaboration and escalation of complex issues to Level 3 when necessary.
  • Knowledge management and training.
  • Monitoring and governance of Level 1-2 partner suppliers and escalating performance concerts to SDM.
  • Participate in integration testing and support deployment of software and hardware.
  • Continuous improvement (support processes, document and operational procedures, service optimization, etc.).
  • Reporting incidents and problems. Contribute to internal and customer-facing reporting. xghoner
  • Support in training and onboarding.

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