Icelandic-Speaking Customer Support Advisor
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Join an international customer support team in Barcelona and help travellers from around the world have a smooth experience. As an Icelandic-speaking advisor, you will understand what customers need and act as the link between international travellers and accommodation partners worldwide, always keeping service quality high.
What You'll Be Doing
- Identify and understand customer needs, listening carefully and responding clearly
- Mediate between travellers and accommodation partners around the world
- Clarify questions about services, payments and technical requirements by email and phone
- Give accurate information and follow established processes
What You Bring
- Icelandic at C2 / native level and advanced English
- Excellent written and spoken communication and interpersonal skills
- Comfortable with Office 365, CRM databases and internal platforms
- A solution-driven, problem-solving mindset
- A positive, motivated attitude for handling tricky customer situations
- A goal-oriented approach and openness to changing priorities and processes
- Familiarity with online accommodation platforms
- Customer service or contact center experience is valued
Nice to Have
- Process improvement, collaboration, emotional intelligence, open-mindedness, critical thinking, solution orientation and an entrepreneurial mindset
Schedule & Location
- 38.5 hours per week, Monday to Sunday, within the 09:00-20:00 shift window
- Modern office in Barcelona, Spain, well connected by public transport
Compensation & Benefits
- Salary xghoner of €22,249 gross per year
- Temporary contract
- 27 working days of holiday per year
- 3 weeks of initial training and continued personal coaching
- Wellbeing program with Spanish lessons, quizzes with prizes and free group activities (running, beach volleyball, roller skating and more)
- Free private health insurance once you move to a permanent contract (if you wish)
- Flexible compensation options after the probation period
- A multicultural, international team with real opportunities to learn and grow
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