Consultant - Service Operations
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In this role you join the Operations Excellence Program (OEP) within McKinsey's Operations Practice, focusing on shaping digital service operations for clients. You will work on diverse client engagements, solving problems, forming hypotheses, and delivering actionable recommendations while developing leading-edge operations and consultancy skills. The program blends on-the-job coaching with a structured capability-building curriculum, fostering growth through mentorship and cross-functional collaboration. You’ll contribute to digital service transformations, AI-native operating models, and scalable future-proof strategies within a global, diverse environment.
Compensaciones / Beneficios
• Identify issues and design analyses to inform client recommendations
• Shape clients' digital agendas and lead end-to-end service operations transformations
• Develop strategies and technology roadmaps for digital service delivery and operating systems
• Collaborate with cross-functional teams to embed AI, GenAI, and intelligent agents into service ecosystems
• Deliver on-the-job coaching and participate in structured capability-building programs
• Contribute to problem solving and synthesis of insights into practical recommendations
• Engage with multiple client engagements across industries while developing operational excellence expertise
• Follow a curriculum focused on operations excellence themes and advanced training areas
Responsabilidades
• Master's degree and exceptional xghoner academic performance
• Initial experience or strong interest in AI-powered service innovation (digital solutions, robotics, GenAI)
• Proven leadership in work or extracurricular activities
• Willingness and ability to undertake European assignments during the work week
• Excellent analytical and quantitative problem-solving skills
• Strong communication skills in English and the local office language
Requisitos principales
• competitive salary
• comprehensive benefits package
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