Information Technology Support Engineer

Hace 3 semanas

Sevilla, Andalucía, España Sharp Brains Jornada completa

We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on‑site support role.



Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.

Employment Type: B2B/ Freelance Contract



  • Provide Level 1 desktop support for hardware, software, and network‑related issues
  • Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
  • Install, configure, and maintain desktops, laptops, and peripheral devices
  • Support printers, scanners, and other end‑user equipment
  • Handle password resets and basic Active Directory tasks
  • Configure email accounts and assist with VPN connectivity
  • Log, track, and update incidents in the ticketing system
  • Escalate complex technical issues to Level 2/Level 3 teams
  • Ensure timely resolution in line with SLA requirements
  • 1–3 years of experience in Desktop Support / IT Support
  • Strong knowledge of Windows 10/11 environment
  • Basic xghoner understanding of networking concepts (IP, DNS, DHCP)
  • Experience with Active Directory and user account management
  • Good troubleshooting and problem‑solving skills
  • Strong communication and customer service skills
  • Ability to work independently in an on‑site environment