Senior Delivery Manager

We are still looking for the very Top Talent…and we would be delighted if you were to join our team

A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.

More in detail, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work, with more than 35,000 employees worldwide and a presence in over 35 countries. We are leaders in digital technology services, delivering large-scale technology solutions to some of the world's most renowned organizations.

What we look for?

We are looking for a Senior Delivery Manager to join our Global Accounts division in Spain, supporting strategic international clients operating in complex, multi-service, and distributed delivery environments.

This role is ideal for a hands-on delivery leader with strong operational discipline, financial acumen, and the ability to manage large-scale accounts while ensuring operational excellence, financial performance, client satisfaction, and business growth.

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• Take end-to-end responsibility for the operational delivery of projects and services within assigned accounts.
  
• Ensure commitments, service levels, milestones, and client expectations are consistently achieved.
  
• Establish and manage governance frameworks, including delivery reviews, operational meetings, action tracking, and escalation management.
  
• Own financial reporting activities, including forecasting, budgeting, variance analysis, and management reporting.
  
• Coordinate revenue recognition, billing milestones, purchase orders, timesheets, and invoicing readiness.
  
• Monitor costs, profitability, and margins, identifying risks and implementing corrective actions.
  
• Manage resource demand, capacity planning, staffing needs, onboarding, and workforce optimization.
  
• Ensure compliance with Statements of Work (SOWs), contractual obligations, SLAs, and change requests.
  
• Act as the primary operational delivery contact for client stakeholders.
  
• Drive process compliance, reporting accuracy, and data quality across delivery and corporate systems.
  
• Identify operational improvements that enhance predictability, efficiency, quality, and profitability.
  
• Collaborate closely with Finance, HR, Talent Acquisition, Legal, Procurement, and Delivery teams.
  
• Proactively identify client needs and business opportunities, supporting unsolicited proposals and value-added initiatives.
  
• Advocate for the use of AI and automation to improve delivery operations, forecasting, reporting, and decision-making.
  
• Minimum 5 years of experience in IT Services Delivery, Account Operations, Programme Management, Service Management, or similar client-facing delivery roles.
  
• Proven experience managing the operational performance of complex accounts, portfolios, projects, or managed services.
  
• Strong background in financial forecasting, budgeting, revenue management, cost control, margin management, and variance analysis.
  
• Experience coordinating billing processes, revenue recognition, invoicing readiness, purchase orders, and timesheet compliance.
  
• Solid understanding of delivery governance, resource planning, risk management, escalation management, and change control.
  
• Experience working with Statements of Work, contracts, service levels, and commercial commitments.
  
• Experience leading international, distributed, and cross-functional teams.
  
• Strong analytical skills with the ability to transform operational and financial data into actionable decisions.
  
• Excellent stakeholder management and client-facing communication skills.
  
• Advanced knowledge of Microsoft Excel and PowerPoint.
  
• Professional proficiency in English.
  
• Availability for occasional travel within Europe, the United States, and India.
  
• Experience within Financial Services or other highly regulated industries.
  
• Bachelor's degree in Engineering, Computer Science, Business Administration, Finance, or related disciplines.
  
• Certifications such as ITIL, PMP, PRINCE2, Scrum, or equivalent.
  
• Experience managing account P&Ls and portfolio reporting.
  
• Experience in service transition programs or multi-vendor delivery environments.
  
• Proven track record of improving reporting, controls, forecasting, and operational processes through automation and standardization.
  

What can we offer?

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• 23 days of Annual Leave plus the 24th and 31st of December as discretionary days
  
• Numerous benefits (Hea