Head of AI-Driven Global Support

Hace 24 horas

Madrid, Comunidad de Madrid, España LucaNet Jornada completa

Lucanet in Madrid is seeking a Head of Customer Support to transform the function into an AI-first, automation-driven team delivering fast, accurate, and caring help at scale.

Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.

You will own the vision, roadmap, and results across tNPS, SLA adherence, and incident management. xghoner

You'll partner with Product, Engineering, and Success teams across time zones and languages to build a high-performing global support organization and to ensure customer voices shape the roadmap.