Norwegian speaking Customer Support Agent
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Employer: Our client, a customer service company in Málaga
Location: Málaga, Spain (on-site)
Employment: Full-time, permanent
Start date: ASAP
About the role
Would you like to live in Málaga and work in customer service in Norwegian? Our client is looking for Norwegian-speaking agents to join its Flex Team. The team steps in wherever support is needed most across several projects. You won’t be tied to a single project. Your days will vary, and you’ll get to know a range of products and industries.
Projects you may work on include:
- Smartwatches for children: support for a smartwatch and mobile service brand
- EV charging: helping customers with charging boxes, charging, apps and troubleshooting
- Other Nordic projects as needs change
Responsibilities
- Handle customer enquiries by phone, email and chat
- Troubleshoot and resolve technical and administrative issues
- Document cases and follow up with customers
- Switch between projects as the team needs and get up to speed quickly on new products
- Help keep customer satisfaction and service quality high
What we’re looking for
- Fluent Norwegian, spoken and written
- Good English skills
- Flexibility and a willingness to work varying hours, e.g. days, evenings and some weekends as scheduled
- A quick learner who enjoys switching between tasks and projects
- A solution-oriented, service-minded person who stays calm under pressure
- Comfortable with computers. An interest in technology is a plus. xghoner
- Customer service experience is an advantage but not required
- Knowledge of Norwegian is considered an advantage.
What we offer
- Permanent position with a Spanish contract
- Paid onboarding and training for each project
- An international workplace with Nordic colleagues
- Life by the Mediterranean with 300+ days of sunshine a year
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