Continuous Improvement Expert

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

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The Position

As a Senior Business Analyst - Continuous Improvement Expert, you will manage end-to-end business analysis workstreams focused on improving how Workforce Enablement operates and delivers value to its consumers.

Description of the area

Workforce Enablement (WE) is the home for employee-facing products, services and experiences within RDT. We deliver digital tools, drive adoption and provide the support necessary to enable the entire workforce, wherever they are, every single day. The Continuous Improvement & Automation team is part of Workforce Insights & Oversight and is responsible for driving operational excellence and efficiency across Workforce Enablement through Continuous Improvement and Automation initiatives. The role identifies opportunities to eliminate unnecessary effort, automate repetitive tasks, shift work to the right support level, and optimize processes for faster, more reliable, and cost-effective outcomes. It leads initiatives that improve service delivery across all support levels, applying data-driven methods to monitor performance, measure impact, and ensure continuous improvement.

Job Responsibilities

• Scope / (Content Leadership): Independently manages end-to-end business analysis workstreams without guidance, tackling problems with emerging ambiguity. Proficiently adapts a range of standard frameworks, mentors junior and intermediate BAs, and proactively shapes team ways of working and best practices.
• Accountability/Problem Solving: Leads the analysis of business problems, performs thorough domain research, and drives root cause analysis. Accountable for delivering comprehensive requirements, contributing significantly to solution selection, and proactively identifying needs-solution discrepancies to propose creative improvements.
• Stakeholder Management: Identifies a diverse range of cross-functional stakeholders and builds reliance through deep business understanding to act as a trusted advisor. Facilitates workshops, resolves conflicts, and proactively shapes stakeholder perspectives to strategically manage expectations and align them with project goals.
• Impact/Strategy: Delivers impact that extends to a specific product, initiative, or cluster, contributing to domain goals by ensuring solutions provide demonstrable business value. Translates requirements into strategic implementation plans, influences tactical decisions, and contributes to long-term solution roadmaps.
• Complexity / (Product Size): Works at a solution or product level involving multiple solutions, handling ambiguous requirements and systematically interacting with stakeholders across a broader product environment. Evaluates solution impacts considering both immediate and long-term business implications.
• Business / Technical ability: Demonstrates a deep understanding of business and technical domains, technologies, and their interdependencies. Independently applies tools, principles, and techniques related to requirements, data, usability, and process analysis to manage interconnections and improve overall efficiency.

QualificationsEducation / Experience

• Bachelor or advanced degree | Business or IT specification
• 5+ years of Business Analysis / Consultancy, Continuous Improvement, Process Excellence or related experience, with at least 3+ years in life sciences/pharma or the assigned business function.
• Proven experience independently managing end-to-end BA workstreams and/or process improvement initiatives.
• Experience working with complex business problems, multiple stakeholders and ambiguous requirements.

Technical Skills

Advanced knowledge of Business Analysis/Consultancy concepts and practices, with intermediate expertise in at least one BA capability.

Strong proficiency in requirements elicitation and documentation, ensuring comprehensive requirements traceability and consistent change management.

Ability to independently apply tools, principles, concepts, and techniques related to requirements, data, usability, and process analysis.

Additional Qualifications

• Automation & Digital Innovation: Sound understanding of how AI, automation, and digital technologies can be applied to streamline operations and enhance service capabilities.
• Process Optimization & Problem Solving: Pro