Customer Lifecycle Program Manager
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In this role you will lead the adoption and execution of Customer Lifecycle programs across TD SYNNEX Europe, aligning vendor strategy with local market delivery. You will enable country teams through training and enablement materials, recruit partners into vendor programs, and track ROI to demonstrate impact. You will influence stakeholders in a matrix, present insights to senior leadership, and ensure lifecycle initiatives are embedded in local sales and marketing plans. This is a cross-country, impact-driven role at a global tech leader.
Compensaciones / Beneficios
• Drive Customer Lifecycle program adoption across European countries
• Enable country teams with training, tools, and best practices
• Develop lifecycle messaging, sales plays, and enablement materials
• Partner with local teams to recruit and onboard partners into vendor programs
• Track partner sign-up, activation, and remove adoption barriers
• Build relationships with country teams, partners, and vendor stakeholders
• Define and monitor ROI metrics, program performance, and business outcomes
• Present results and recommendations to vendors and senior leadership
• Embed Customer Lifecycle initiatives into local sales and marketing plans
Responsabilidades
• Experience leading programs across multiple European countries
• Strong understanding of IT channel, distribution, partner ecosystems, and vendor programs
• Knowledge of customer lifecycle strategies (onboarding, adoption, renewal, retention)
• Ability to influence stakeholders without direct authority
• Strong commercial, analytical, and ROI reporting skills
• Excellent communication, presentation, and stakeholder management abilities
• Experience creating enablement and training programs xghoner
• Ability to work in a matrixed, multinational environment
• Willingness to travel across Europe
• Experience within distributor, vendor, or reseller organization
• Knowledge of Customer Lifecycle vendor programs
• Additional European language skills
• Experience with reporting and analytics tools
Requisitos principales
• Elective benefits by country
• Leadership and professional development programs
• Life Empowerment Assistance Program
• Diversity, Equity u0026 Inclusion initiatives
• Global onboarding program
• Internal peer-led inclusive communities
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