Senior Customer Service Supervisor — KPI‑Driven Support Lead

Hace 3 días

Madrid, Comunidad de Madrid, España J&T Express Jornada completa

J&T Express Spain seeks an experienced Customer Service Manager to develop localized SOPs and standardize processes in Madrid, ensuring GDPR-compliant operations.

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You will drive KPI optimization, oversee ticketing and call center systems, and coordinate with logistics functions to resolve issues.

The ideal candidate will have 5+ years in express/logistics customer service, fluent xghoner Spanish with strong business English, and the ability to build and lead a team from scratch in a fast-paced