Customer Service Executive

Customer Service Executive

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136779

#LI-Hybrid.

Hey

I am Conxita, the recruiter for this role. I love the winter and being in the nature but also devouring a good thriller whilst snowing outside. Cool right? Lovely to meet you

Perhaps this is the 10th Job Description you read today, sitting on your couch with Netflix playing in the background, or contemplating your life planning to refresh your career. I am sure by now all offers look the same.

I will be honest with you, at Zurich we do not claim to be perfect, but we are pretty cool If you want to know why, keep reading

But first, THANK YOU for showing interest in our company. We know that a job search can be challenging, but don’t worry, what goes around comes around

Let’s get straight to the point I will try to sum up our DNA in 2 essential points:

• 
  
• We love volunteering but we prefer to be Change Activists. What does that mean? We focus our efforts in helping youths in risk of social marginalization and fighting climate change by reforesting parks or woods in Madrid and in the Doñana Forest. In 2025, we did more than 28,000 hours of activism.
  
• At Zurich we say it loud and clear: We are proud of our colors, we believe that a diverse and inclusive team makes the difference. We don’t discuss disability, we discuss capability We want you to be yourself , without closets in between or glass ceilings making you fragile. 50% of our high responsibility positions are occupied by women (including our Executive Committee). Do you know that we produce our own podcasts about gender identity? We are building a company were everyone is welcome
  

At this point you might be asking yourself: Conxita, how will be my day to day wearing the blue sweater? I asked that question too.

We are looking for a motivated and service-oriented professional to join our Multinational service center team. This role offers the opportunity to develop your technical knowledge, work with colleagues across the Zurich network and help deliver a reliable service to multinational customers worldwide.

You will support stakeholders across Zurich and around the world, contributing to accurate policy delivery and high-quality multinational servicing. This is a global role based in Spain.

Key responsibilities

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• Coordinate between teams to ensure information completeness in order to issue multinational policy across our network of 200+ territories.
  
• Act as the primary point of contact for underwriting and servicing teams globally. Ensure timely and accurate communication with all internal stakeholders regarding policy matters.
  
• Prepare policy wording documents for sophisticated customer needs in various lines of business.
  
• Maintain multinational data in core global systems, ensuring all information is accurate and accessible.
  
• Maintain internal guidelines updated to reflect process and policy changes, ensuring operations align with the latest standards and best practices.
  
• Contribute to process improvement and transformation initiatives by sharing observations, testing changes and suggesting practical improvements.
  
• Build effective working relationships with colleagues from different functions, countries and cultures, providing a professional and customer-focused service.
  

How do you know you fit in? I’ll explain:

Don’t worry, we are not asking you to save the planet or meet 100% of the requirements.

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• Interest in multinational insurance and willingness to develop knowledge of multinational programs, customer needs and servicing operations.
  
• Clear written and verbal communication, with the ability to share information accurately and professionally.
  
• Strong attention to detail and commitment to data quality.
  
• Good organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
  
• A collaborative approach and confidence working with colleagues across teams and countries.
  
• Problem-solving mindset, with the ability to identify issues, seek guidance and support practical solutions.
  
• Curiosity, adaptability and enthusiasm for learning new processes, products and systems.
  
• Customer and service orientation, with a strong sense of ownership for assigned activities.
  
• A degree in Economics, Law, Business or a related field, or relevant experience in the insurance industry.
  
• Understanding of insurance operations. Previous experience in multinational insurance, servicing or underwriting would be an advantage.