Dutch-Speaking Customer Representative
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Se pueden requerir diversas habilidades interpersonales y experiencia para el siguiente puesto. Por favor, asegúrese de consultar la descripción a continuación con atención.
We are looking for a Dutch-speaking Customer Representative to join an international customer service team in Benalmádena, Spain.
In this role, you will assist customers through different communication channels, handle their inquiries, and provide effective solutions while ensuring a positive customer experience.
Key Responsibilities
- Handle customer inquiries via telephone, email, chat, and other communication channels.
- Record customer interactions and update information in internal systems.
- Provide accurate responses and solutions within established deadlines.
- Guide customers through the complaints process.
- Follow up on customer requests until resolution.
- Escalate complex issues to the relevant teams when necessary.
- Stay up to date with company products, services, processes, and policies.
- Monitor customer service performance and maintain service quality.
Requirements
- Fluency or bilingual proficiency in Dutch.
- Good communication and interpersonal skills.
- Customer-oriented mindset and willingness to assist customers.
- Ability to understand customer needs and provide appropriate solutions.
- Good problem-solving and follow-up skills.
- Ability to work independently and as part of a team.
- Knowledge of Windows, Microsoft Office, and internet configuration is an advantage.
What We Offer
- On-site position in Benalmádena, Spain.
- Annual performance bonus. xghoner
- Opportunity to work in an international environment.
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