Director of Restaurants and Bars- Four Seasons Hotel Madrid

About Four Seasons:

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Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

About the role

The Director of Restaurants & Bars is responsible for the strategic leadership, operational excellence, guest experience, financial performance, and people development of all Food & Beverage outlets within the hotel. This role ensures that all restaurants, bars, lounges, and the F&B Reservations/Call Center operation consistently deliver exceptional service in accordance with Four Seasons standards and brand expectations.

The Director of Restaurants & Bars acts as the operational extension of the Director of Food & Beverage and serves as the direct leader of Outlet Managers, ensuring alignment with departmental objectives and hotel goals.

What you will do:

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• Provide strategic and day-to-day leadership for all restaurants, bars, lounges, and F&B reservation operations.
  
• Ensure all outlets operate in accordance with Four Seasons service standards, policies, and procedures.
  
• Maintain a strong presence during operating hours to monitor guest experience, team performance, and service execution.
  
• Step into the role of Outlet Manager when required, ensuring seamless continuity of operations during absences or business needs.
  
• Lead daily operational meetings and communicate priorities across all outlets.
  
• Drive continuous improvement initiatives focused on service excellence and operational efficiency.
  
• Champion a culture of personalized service and genuine hospitality.
  
• Ensure guest satisfaction scores, online reputation metrics, and quality standards are consistently achieved or exceeded.
  
• Proactively engage with guests, resolve concerns promptly, and identify opportunities to enhance the dining experience.
  
• Maintain exceptional standards of presentation, cleanliness, and ambiance across all venues
  
• Drive revenue growth and profitability across all outlets.
  
• Ensure effective management of labor costs, scheduling efficiency, productivity, and payroll controls.
  
• Monitor and analyze financial performance, including revenue, GOP, flow-through, average check, covers, labor ratios, and productivity metrics.
  
• Partner with Outlet Managers to develop action plans that improve financial results while maintaining service excellence.
  
• Participate in budgeting, forecasting, and business planning processes.
  
• Identify opportunities for cost savings and operational efficiencies without compromising guest satisfaction.
  
• Lead, mentor, coach, and develop Outlet Managers and outlet leadership teams.
  
• Establish clear performance expectations and accountability measures.
  
• Conduct regular performance reviews, development discussions, and succession planning initiatives.
  
• Ensure training programs are implemented effectively and aligned with Four Seasons standards.
  
• Foster a positive and engaging work environment that supports employee retention and career growth.
  
• Promote a culture of teamwork, recognition, and continuous learning.
  
• Oversee the Food & Beverage Reservations and Call Center team.
  
• Ensure reservation standards, guest communication, and