Human Resources Coordinator

Hace 5 días
Madrid, Comunidad de Madrid, España Cainiao Group Jornada completa
1. Employee Life Cycle Management
  • Manage core HR processes including onboarding, transfer, termination, and contract signing/renewal for assigned countries.
  • Maintain employee records, working hours, and leave data to ensure accuracy, compliance, and timeliness.
  • Optimize employee data governance to improve data quality and consistency.
  • Support annual audits and compliance checks in line with local labor laws and company policies.
2. Employee Benefits Administration
  • Administer employee benefit programs including commercial insurance, supplemental medical plans, and annual health checks.
  • Coordinate with vendors, verify invoices, and manage cost allocation to ensure accuracy and compliance.
  • Review and optimize benefit policies based on employee feedback to enhance satisfaction and engagement.
3. HR Inquiry & Service Support
  • Act as the first-line HR SSC contact, responding promptly to employee inquiries via DingTalk, phone, ticketing system, or onsite support.
  • Provide accurate HR policy interpretation and process guidance to ensure a consistent employee experience.
  • Maintain and update the FAQ knowledge base to improve efficiency and reduce response time.
4. Data & Process Optimization
  • Identify and implement process and system improvement opportunities to enhance automation and digitalization.
  • Maintain and update HR module SOP documentation to ensure process standardization and compliance.
  • Participate in key digital HR projects, including Hi HR system and payroll submission automation. xghoner
  • Deliver regular HR reports and analytics to support business decision-making.

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