It Support Technician
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Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .
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Job Overview
We are seeking a skilled IT Support Technician (Level 1-2) to join our team in Madrid. In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues. You’ll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization.
Key ResponsibilitiesTier-1 & Tier-2 Incident Management- Triage, diagnose, and resolve or escalate support tickets using helpdesk tools.
- Perform basic troubleshooting such as password resets, user account issues, software reinstallations, hardware diagnostics, and network connectivity checks.
- Set up, configure, and maintain desktops, laptops (Windows/macOS), mobile devices (iOS/Android), and peripherals (e.g., printers, AV equipment).
- Troubleshoot hardware and software issues to minimize downtime.
- Manage and support Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint).
- Administer Active Directory tasks (user creation, group policy management).
- Handle system imaging and maintain an accurate IT asset inventory.
- Prepare devices and access permissions for new hires.
- Decommission or reassign equipment for departing employees.
- Maintain documentation for all onboarding/offboarding processes.
- Apply system patches and updates.
- Maintain detailed documentation on system configurations, procedures, and support workflows.
- Provide tailored support to VIP users.
- Set up and maintain AV equipment and meeting room technology.
- Assist with mobile device management and specialized tech requests.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Technical diplomas or relevant certifications are also acceptable.
- 2-5 years in IT support, helpdesk, or technical support roles.
- Operating Systems: Windows 10/11, macOS, iOS, Android.
- Applications: Microsoft 365 Suite, Active Directory, ticketing/helpdesk platforms.
- Networking: Basic understanding of LAN, VPN, DHCP, DNS, and TCP/IP protocols.
- Tools: Familiarity with ServiceNow, ManageEngine, Jira, remote desktop tools.
- ITIL Foundation
- CompTIA A+
- Microsoft Certifications (e.g., MCSA)
- Apple ACMT
- Cisco CCST or CCNA
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive attitude.
- Ability to work independently and collaboratively under pressure.
- Fluent in Spanish and proficient in English (both written and spoken).
- Additional languages are a plus.
- Willingness to work outside of standard business hours if required. xghoner
- Open to participating in on-call rotations as needed.
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