German Banking Clients Support Specialist

Hace 4 semanas

Madrid, Comunidad de Madrid, España Boeva Tech Jornada completa
Madrid, Spain | International Banking Project | Career Growth Opportunity

Es esencial asegurarse de que cumple con los requisitos como solicitante para este puesto; por favor, lea atentamente la información a continuación.

Join the Teleservices company and become part of a high-performing international customer support team working for one of the most recognized names in the banking sector.


If you are a native German speaker with strong communication skills and a passion for helping customers through phone, chat, and email, this is your opportunity to build a stable long-term career in Madrid within a global financial environment.


Why This Opportunity Stands Out

  • International banking project with strong brand exposure


  • Permanent contract after only 3 months


  • Competitive salary + annual bonus


  • Paid training & structured onboarding program


  • Multicultural and international working environment


  • Multichannel support (phone, chat, email)


  • Access to shift rotation including night shifts



Position Details

Role: German Customer Support Specialist – Banking Sector
Location: Madrid


Start Date: 16/09


Contract Structure

  • 3-month temporary contract (initial phase)


  • Permanent contract based on performance



Salary Package – Madrid

  • €22,800 gross/year

    • €1,200 annual performance bonus





Your Responsibilities

As part of the German banking support team, you will:



  • Support customers via phone, email, and chat


  • Handle banking-related inquiries and front desk incidents


  • Deliver fast, accurate, and customer-oriented solutions


  • Maintain high service quality standards


  • Ensure efficient resolution of customer issues


  • Provide professional support to German-speaking clients



Training & Working Hours
Initial Training

Starts: 16/09


First 5 weeks:



  • 09:00 – 15:00 (initial schedule)


  • Gradual increase up to 35h/week



From Week 6 onwards:



  • Full-time: 39h/week



Available Shifts (Madrid Only)

  • Morning: 07:00 – 16:00



Candidate Profile

We are looking for candidates who:



  • Are native German speakers (mandatory)


  • Have Spanish level B2 or higher


  • Are confident in customer communication


  • Can multitask in a fast-paced environment


  • Have strong empathy and problem-solving skills


  • Are available to start on 18/05/2026


  • Have experience in customer service or banking (a plus, not required)



Recruitment Process

  • Record a 2-minute video introduction in German


  • 175-word handwritten German test during interview


  • Final review by German banking recruitment manager



Why Madrid? xghoner

Living in Madrid means:



  • Fast-paced international career environment


  • Strong expat community


  • Excellent social and cultural life


  • Career growth in financial services



Take the next step in your international career and join a growing banking support team in Madrid.