Professional Assistant W&R

Key ResponsibilitiesConsultant & Client Support

• Manage diaries, travel arrangements, and expense submissions for allocated consultants (L43+).
• Book meeting rooms and restaurants for client meetings; support renewals of laptops, mobile phones, office cards.
• Schedule client meetings and workshops, ensuring timely communication and professional standards.
• Handle internal and external queries promptly and accurately.

Mailbox Operations

• Monitor and triage shared mailboxes for the European Business Support Team.
• Ensure timely completion of requests and adherence to agreed service levels.

Contracting Support

• Understand the basics of contracts and coordinate with support functions (Legal, Compliance, Finance, IT, Facilities) to manage client contracting.
• Open tickets in Service Central and manage support tools.
• Coordinate with consultants for any required business information.
• Register and maintain clients’ apps and platforms so W&R is qualified/recorded as provider (upload documentation, update passwords, check messaging).

Project Codes, TCT & MavenLink

• Verify correct legal entity for billing before opening project codes.
• Follow up with clients to obtain signed proposals; upload signed proposals in TCT.
• Maintain a list of codes opened during the year with TCT links accessible to all consultants.
• Prepare quarterly lists of codes with TCT links.
• Perform random reviews of codes over €30k, identify gaps, and coordinate action plans with project managers.

Billing

• Review uncollected invoices and follow up with clients (or coordinate with Manila if transitioned).
• Coordinate with clients and customer service when invoice changes are requested to speed up collections.

Commercial Activity

• Record “wons” in Dynamics when proposals are signed.
• Support client events: download/review databases, send invitations, track attendance, book rooms, organize catering.
• Update client contacts in Dynamics.
• Support cross-line-of-business (XLoB) activity within HWC (e.g., cross databases with H&B/RET for remuneration surveys).

Recruitment & People Management Support

• Follow up with consultants to keep the talent pool live.
• Coordinate with HR for recruitment processes.
• Manage hiring process: open tickets, provide information to HR, follow up Manila for credentials and laptop requests.
• Support mid-year and final assessments: schedule meetings.
• Open tickets to change people managers.

Qualifications

• Proven experience in administrative or business support roles within a professional services environment.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication skills and a client-focused mindset.
• Proficiency in Microsoft 365 tools (Outlook, Teams, Excel, Word) and familiarity with Dynamics CRM.
• High attention to detail and commitment to delivering quality outcomes.
• Excellent communication skills in English and Spanish

Additional Information

Team Structure: Part of the European Business Support Team aligned to W&R. Travel: Minimal; occasional support for in-person events may be required. Compliance: Adherence to WTW data privacy and security standards is mandatory. xghoner

Es esencial asegurarse de que cumple con los requisitos como solicitante para este puesto; por favor, lea atentamente la información a continuación.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.