Delivery Manager |

hace 2 semanas

Madrid, España 1043 Amadeus Soluciones Tecnologicas A tiempo completo

.The Western European Delivery Management is the entry point within the delivery organization towards the commercial team of the WEU Travel Resellers unit. The purpose of our team is to:Orchestrate and be accountable for all delivery activities, leveraging all delivery expert resources in different delivery domains, report and provide KPIs.Support the budget assessment set-up and execution within the delivery organization for the WEU Travel Resellers unit.You will support the definition of the service portfolio and strategy and ensure its implementation within the delivery organization.In this role you'll: In the execution, the delivery manager:Be the entry point for the Commercial and Product Marketing (PMM)

groups for the region on Delivery services.Be accountable for all the deliveries to customers in the region of all services in the service catalogue (standard products, bespoke development, consulting, and other services).Engage Delivery Domain resources, coordinates their activities, and provides reporting to ensure the delivery of Amadeus commitments.Manage the status of all deliverables, according to customer commitments and expectations. Communicates progress to the customer, ensures their adherence to the plan and follow up on delivery dates.Maintain documentation reflecting all functionalities delivered throughout bespoke solution to facilitate the reusability.Create, manage and keep updated a dashboard for the region in order to provide accurate status of all deliverables, including risk & issues.Provide a regular executive summary covering the risk/issues that need management attention.Act as prime point of escalation for all ongoing delivery issues.In the pre-sales activities:Proactively manage the ongoing pipeline.Analyse customer ecosystem and service requirement during complex pre-sales activities.Assesses feasibility, requirements coverage, costs and timelines with Delivery Domains in case of complex solutions.In case of product gaps, reverts to PMM teams to manage the roadmap impact.Provide the delivery plan to PMM in case of complex solutions (solution scope, costs and timelines).Manage the implementations slots (internal SLT) and capacity for standard solutions.About the ideal candidate University degree in Computer ScienceMinimum 5 years of experience in the Travel Industry as Consultant or Project ManagerPrevious experience in Business Solution and/or Delivery ManagementFunctional knowledge of Amadeus Sell Connect, robotic solutions, Web Services, Air content including NDC/LCC and/or GDS search, book and ticketing featuresUnderstanding of the travel agency business context and workflows.Languages: Advanced English, Spanish and FrenchWhat we can offerAn extensive range of benefits including:Be part of a multi-cultural team with international scope.Benefit from a permanent contract and a competitive employee benefits package such as pension plan, travel, life and healthcare insurance as well as lunch allowance

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