Senior Customer Success Manager
hace 1 semana
The RoleWe are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new processes and contribute to what's already been built.We're looking for someone who thrives by having daily interactions with customers.The Customer Success team at MongoDB is responsible for establishing relationships and becoming a trusted advisor and "go-to" person for standard methodologies and advice.We are an integral part of our customer's success with MongoDB and bring value to every interaction - from onboarding and product adoption to growth.Our ideal candidate will have: Proven experience working in a Customer Success, Account Management, or similar customer-focused roleExperience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast paced SaaS environmentA mind for technologyWe'll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those conceptsPrior exposure to database, cloud and infrastructure technology is a plusHigh levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficientlyA passion for partnership and collaborationYou'll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the CS "brand" across our entire organizationOutstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externallyFluent in English and Dutch Position Expectations: Build active and meaningful relationships with customers, working closely with other MongoDB partnersLead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelinesPromote and encourage implementation of paid MongoDB features across your assigned customer portfolioOptimally identify and mitigate risk of churn Ensure high customer satisfaction and reference-abilityHelp to develop and implement standard methodologies, processes, and tools to continually improve MongoDB's Customer Success Program As a CSM, you will be successful when you can become a(n): Risk Mitigator - identifying blockers to success and preventing long term churnPersonal Trusted Advisor - recommending standard methodologies in order to make the client successfulAccount Strategist - helping MongoDB see where the customer's business is goingBusiness Builder - finding opportunities for your customers to adopt new features and open new use cases
-
Senior Customer Success Manager
hace 2 semanas
Barcelona, España cloudpay A tiempo completoCloudPay is an organisation of over 1,100 people united by a single purpose - to modernise the pay experience for business and people, raising the importance of pay processes beyond an operational function to become a true business advantage. With a proud heritage of over 25 years, we are trusted to manage the pay processes of 250 global organisations,...
-
Senior Customer Success Manager
hace 1 semana
Barcelona, España Kantox A tiempo completoWe are looking for a **Senior** **Customer Success Manager **who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. You will ensure that our clients receive the highest value from us by supporting them at every stage of their...
-
(Senior) Customer Success Manager
hace 1 mes
Barcelona, España Appinio Gmbh A tiempo completo(Senior) Customer Success Manager - DACH (m/f/d) Barcelona Barcelona, Catalunya, ES Your mission as a (Senior) Customer Success Manager As Appinio continues to revolutionize and conquer the market research industry, we are dedicated to continuously delivering exceptional experiences to our clients. Our Customer Success Team plays a fundamental role in...
-
Senior Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España cloudpay A tiempo completoCloudPay is an organisation of over 1,100 people united by a single purpose - to modernise the pay experience for business and people, raising the importance of pay processes beyond an operational function to become a true business advantage.With a proud heritage of over 25 years, we are trusted to manage the pay processes of 250 global organisations,...
-
Senior Customer Success Manager
hace 3 semanas
Barcelona, España Rocket Software A tiempo completoIt's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Senior Customer Success Manager is an experienced team member within Customer Success and exhibits the core Rocket values in their everyday work. The Senior CSM will take ownership of their customer interactions and go above and beyond to ensure...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Kantox Limited A tiempo completoWe are looking for 2 Customer Success Managers who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process.We're looking for an experienced Customer Success Manager with Experience in B2B SaaS platforms and a second profile who'd be...
-
Senior Customer Success Manager
hace 1 mes
Barcelona, España Join Our Team A tiempo completoBeyond is the global leader in revenue management, helping hosts and property managers unlock new ways to generate the most revenue with their vacation rentals. Since pioneering dynamic pricing for the vacation rental market a decade ago, Beyond has supported millions of listings globally and helped customers increase their annual revenue by an average of...
-
Senior Customer Success Manager
hace 4 horas
Barcelona, España Happy Scribe A tiempo completoAbout the role This is a hybrid role, based in Barcelona. Happy Scribe is office-first, remote-friendly. In other words, we aim to spend about 80% of our time collaborating in person from our beautiful office in Gracia.As our Senior Customer Success Manager, you will build and grow our brand new Customer Success function. Your main priority will be to shape,...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Kantox A tiempo completoWe are looking for 2 Customer Success Managers who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process.We're looking for an experienced Customer Success Manager with Experience in B2B SaaS platforms and a second profile who'd be...
-
Senior Customer Success Manager
hace 4 horas
Barcelona, España Happy Scribe A tiempo completoAbout the roleThis is a hybrid role, based in Barcelona. Happy Scribe is office-first, remote-friendly. In other words, we aim to spend about 80% of our time collaborating in person from our beautiful office in Gracia.As our Senior Customer Success Manager, you will build and grow our brand new Customer Success function. Your main priority will be to shape,...
-
Senior Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Join Our Team A tiempo completoBeyond is the global leader in revenue management, helping hosts and property managers unlock new ways to generate the most revenue with their vacation rentals. Since pioneering dynamic pricing for the vacation rental market a decade ago, Beyond has supported millions of listings globally and helped customers increase their annual revenue by an average of...
-
Customer Success Manager
hace 1 semana
Barcelona, España Kantox A tiempo completoWe are looking for a **Customer Success Manager **who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...
-
Customer Success Manager
hace 1 semana
Barcelona, España Kantox A tiempo completoWe are looking for a **Customer Success Manager **who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Appinio Gmbh A tiempo completo(Senior) Customer Success Manager - DACH (m/f/d) Barcelona Barcelona, Catalunya, ES Your mission as a (Senior) Customer Success Manager As Appinio continues to revolutionize and conquer the market research industry, we are dedicated to continuously delivering exceptional experiences to our clients. Our Customer Success Team plays a fundamental role in this...
-
Senior Manager, Customer Success Engineering
hace 2 semanas
Barcelona, Barcelona, España Qlik A tiempo completoSenior Manager, Customer Success Engineering Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster. A Gartner Magic Quadrant Leader for 13 years in a row , Qlik is a...
-
Manager, Enterprise Customer Success
hace 1 semana
Barcelona, España Autodesk, Inc. A tiempo completo.Manager, Enterprise Customer Success page is loaded Manager, Enterprise Customer Success Apply locations Barcelona, ESP time type Full time posted on Posted 2 Days Ago job requisition id 24WD78216 Job Requisition ID #24WD78216 Position OverviewDo you have a customer first mindset? Are you interested in helping us build and evolve our customer success...
-
Senior Customer Success Operations Manager
hace 1 mes
Barcelona, España Traveltechessentialist A tiempo completo.The Leading Platform for Travel Tech Careers and Talent. Jobs updated dailyEmployers / Post a Job Senior Customer Success Operations Manager Customer Service, Sales & Business Development, Operations Barcelona, Spain Posted on Monday, May 13, 2024 About UsWe are TravelPerk: a scaling unicorn valued at $1.4 billion that has raised over $400m since our...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Kantox A tiempo completoWe are looking for a Customer Success Manager who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process.You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...
-
Customer Success Manager
hace 2 días
Barcelona, España Kantox A tiempo completoWe are looking for a Customer Success Manager who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process.You will ensure that our DACH clients receive the highest value from us by supporting them at every stage of their lifecycle with...
-
Senior Customer Success Manager, French Speaking
hace 2 semanas
Barcelona, Barcelona, España Join Our Team A tiempo completoIt's with that in mind that Beyond is looking to add a Senior Customer Success Manager 1 to join our growing Customer Experience Team in Europe. Reporting to the Manager, Customer Success, you will have the opportunity to play a key component in ensuring our customers not only survive but thrive in this environment. As the world and travel landscape shift...
