Customer Success Specialist
hace 2 semanas
.About UsAt RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, we are now launching a new suite of GenAI and SaaS services, designed specifically for financial professionals.With the launch of Bigdata.Com we're on an exciting journey to transform financial decision-making through cutting-edge AI and innovative data sets. Powered by RavenPack, the global leader in data analytics for financial services with over 20 years of experience and recognized as the frontrunner in the field of Alternative Data.Bigdata.Com is focused on making AI truly useful for financial professionals, enabling smarter, faster, and more informed decisions. This is a unique opportunity to work on breakthrough technology used by leading financial institutions, including some of the world's most successful hedge funds, banks, and asset managers.Job OverviewAs an Account Manager, you will play a critical role in nurturing and expanding our relationships with key clients. Your primary goal is to support and enhance our clients' experience by understanding their needs and ensuring they fully leverage our products and services to drive their success. This role requires a blend of customer service, project management, and strategic problem-solving skills.Responsibilities:Build and strengthen relationships with key enterprise and mid-market clients, ensuring an exceptional customer experience.Conduct thorough onboarding sessions for new clients, facilitating a seamless integration of our solutions into their workflows.Proactively identify opportunities to upsell additional services that align with client needs and drive increased engagement.Develop an in-depth understanding of clients' organizations, objectives, and workflows to maximize the value of our products and services.Collaborate with internal teams to address client needs swiftly, ensuring a consistent level of high-quality service.Track account health and proactively address any potential issues to ensure long-term client satisfaction and retention.Requirements:Proven experience in Account Management, ideally within a SaaS or Fintech environment.Strong communication and relationship-building skills, with the ability to navigate complex client organizations.Proficiency in CRM tools such as Salesforce and a solid understanding of customer success best practices.Analytical skills to assess client needs and recommend tailored solutions.Bachelor's degree in Business, Finance, or related field, or equivalent professional experience
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Customer Success Operations Lead
hace 2 días
Marbella, Málaga, España Virtuagym A tiempo completoOverview: Virtuagym is a rapidly growing company, and we are seeking a seasoned Customer Success Operations Manager to join our team. As a key member of our Customer Success organization, you will be responsible for overseeing the technical aspects of our customer-facing systems and workflows.
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Senior Customer Support Specialist
hace 3 meses
Marbella, España Ravenpack A tiempo completoAbout us RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack's products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Customer Support Specialist
hace 3 meses
Marbella, España RavenPack A tiempo completoAbout usRavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Customer Success Specialist
hace 2 semanas
Marbella, España Ravenpack A tiempo completoAbout Us At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance...
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Customer Success Specialist
hace 2 semanas
Marbella, España Ravenpack A tiempo completoAbout UsAt RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance...
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Customer Success Specialist
hace 2 semanas
Marbella, España Ravenpack A tiempo completoAbout Us At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond.With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance...
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Customer Success Specialist
hace 4 semanas
Marbella, España RavenPack A tiempo completoAbout UsAt RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance...
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Customer Success Specialist
hace 3 semanas
Marbella, España RavenPack A tiempo completoAbout UsAt RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance...
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Customer Success Specialist
hace 4 semanas
Marbella, España RavenPack A tiempo completoAbout Us At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance...
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Customer Success Specialist
hace 1 mes
Marbella, España Ravenpack A tiempo completoRavenPack is the leading big data analytics provider for financial services.Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content.Our clients include the most successful hedge funds, banks, and asset managers in the world.About Us At RavenPack, we are at the forefront of developing the next...
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Customer Success Specialist
hace 2 semanas
Marbella, España RavenPack A tiempo completoAbout UsAt RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance...
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Customer Success Specialist
hace 2 semanas
Marbella, España RavenPack A tiempo completoAbout Us At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance...
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Customer Support Specialist
hace 1 semana
Marbella, Málaga, España Ravenpack A tiempo completoAbout UsAt RavenPack, we're at the forefront of developing innovative AI solutions for the finance industry. With 20 years of experience as a leading provider of big data analytics for financial services, we empower our clients to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Our...
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Customer Success Specialist
hace 2 semanas
Marbella, España RavenPack A tiempo completoAbout UsAt RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance...
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Customer Support Specialist
hace 2 meses
Marbella, España Ravenpack A tiempo completo.About UsAt RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance...
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Customer Success Advocate
hace 2 semanas
Marbella, Málaga, España RavenPack A tiempo completoAbout UsRavenPack is a pioneer in AI-powered financial solutions. Our 20 years of expertise has empowered clients, including top hedge funds and banks, to enhance returns and reduce risk by integrating public information into their models.We're now launching a new suite of GenAI services for financial professionals, designed to transform decision-making...
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Customer Support Specialist
hace 2 meses
Marbella, España RavenPack A tiempo completoAbout Us At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance...
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Customer Support Specialist
hace 2 meses
Marbella, España RavenPack A tiempo completoAbout UsAt Raven Pack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance...
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Customer Support Specialist
hace 2 meses
Marbella, España Ravenpack A tiempo completoAbout UsAt Raven Pack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance...
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Customer Support Specialist
hace 2 meses
Marbella, España Ravenpack A tiempo completoAbout Us At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance...
