Customer Success Specialist

hace 2 semanas

Málaga, España Ravenpack A tiempo completo

About Us

At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, we are now launching a new suite of GenAI and SaaS services, designed specifically for financial professionals.

With the launch of Bigdata.com we’re on an exciting journey to transform financial decision-making through cutting-edge AI and innovative data sets. Powered by RavenPack, the global leader in data analytics for financial services with over 20 years of experience and recognized as the frontrunner in the field of Alternative Data

Bigdata.com is focused on making AI truly useful for financial professionals, enabling smarter, faster, and more informed decisions. This is a unique opportunity to work on breakthrough technology used by leading financial institutions, including some of the world’s most successful hedge funds, banks, and asset managers.

Job Overview

As an Account Manager, you will play a critical role in nurturing and expanding our relationships with key clients. Your primary goal is to support and enhance our clients' experience by understanding their needs and ensuring they fully leverage our products and services to drive their success. This role requires a blend of customer service, project management, and strategic problem-solving skills.

Responsibilities:

  • Build and strengthen relationships with key enterprise and mid-market clients, ensuring an exceptional customer experience.
  • Conduct thorough onboarding sessions for new clients, facilitating a seamless integration of our solutions into their workflows.
  • Proactively identify opportunities to upsell additional services that align with client needs and drive increased engagement.
  • Develop an in-depth understanding of clients' organizations, objectives, and workflows to maximize the value of our products and services.
  • Collaborate with internal teams to address client needs swiftly, ensuring a consistent level of high-quality service.
  • Track account health and proactively address any potential issues to ensure long-term client satisfaction and retention

Requirements:

  • Proven experience in Account Management, ideally within a SaaS or Fintech environment.
  • Strong communication and relationship-building skills, with the ability to navigate complex client organizations.
  • Proficiency in CRM tools such as Salesforce and a solid understanding of customer success best practices.
  • Analytical skills to assess client needs and recommend tailored solutions.
  • Bachelor’s degree in Business, Finance, or related field, or equivalent professional experience.

Preferred Qualifications:

  • Background in financial services or a related field.
  • Experience managing enterprise accounts and familiarity with upselling strategies.

What’s In It For You

  • International Culture: Work in a diverse global environment with headquarters in Marbella, Spain, and offices in New York and London.
  • Competitive Salary: We offer a fair and competitive salary for your time and effort.
  • Transportation: Free company shuttle bus from Malaga, Fuengirola, la Riviera, and Estepona.
  • Growth Opportunities: Continuous learning and development support to help you grow within the team.
  • Innovation: We encourage innovative thinking and value your input and ideas.
  • Equal Opportunity: We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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