Head Of Consumer Operations

hace 3 semanas


Madrid, España Buscojobs ES C2 A tiempo completo

LocationMadrid, Spain--Head of Consumer Operations--Hamlyn Williams is exclusively working with one of Europe's biggest fintech's, who are executing a global expansion across EMEA APAC & the US.We are currently looking for a Head of Customer Success / Head of Consumer Operations who will collaborate internationally with the respective teams across Europe, and lead their business units across Spain, Italy, & Portugal.The person in mind should have a strong experience within customer success, in a consumer-facing business, & should have gained experience with operations and all-around problem-solving.-Role & Responsibilities:In this business function there is a hybrid model of both internal andoutsourced agents, so we are looking for a person with:Management of performance across key metricsKPIs, & SLAs in remote and local contact centresExposure to SQL, Python or Google SuiteManagement of multiple Office locationsAbility to help develop team members and internal collaborators to drive forward their international collaboration #J-18808-Ljbffr



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