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col-wideJob Description:
Provide 1st / 2nd / 3rd level remote or face to face IT support services for the Group, acting as an interface Importante empresa the IT department and user community- End-User IT Support for workplaces including Windows/Unix/Mac desktops/laptops, printers, IP Phones, smartphones etc.- Installation, routine maintenance and management of end-user computing devices desktop, laptop, smartphone and tablet devices; this includes imaging and keeping them up-to-date with management tools- Fulfil User Account Management requests, including Access Card Management- Maintain the proper operation of Training / Meeting rooms- Maintain the asset database and hardware inventory for the office; Manage stock of IT Equipment and maintain Lifecyle Management- Perform the IT Induction to newcomers- PBX & IP Telephony end-user support:Create new extension numbers, configure IP phone devices, configure softphones etc.- Liaising with System & Network Administrators for the management & maintenance of Office infrastructure including Servers, Network, Storage & Data Center facility- Efficient implementation of changes to services, technologies and processes IT Projects / IT Tasks- Preparation and maintenance of technical procedural documents and FAQ's for both IT staff and user community- Follow up IT Service Management procedures such as IncidentManagement, Problem Management, Knowledge Management, Configuration Management, Change Management- Experience supporting Executive Stakeholders- All other duties as assigned.- Undergraduate degree in Computer Science, Systems Engineering or Computer Networking & Hardware- Minimum 4 years of System Administration / Service Desk experience.- Certifications in technology fields e.G. Importante empresa will be considered a plus- Strong knowledge and experience of operating system administration Windows OS / Ubuntu / Mac OS- Strong Knowledge of PC hardware- Strong knowledge and experience with most aspects of fundamental networking/distributed computing environment concepts DNS, DHCP, Active Directory & Domain Architecture, Network topologies, TCP/IP networks, VPN connections- Good Knowledge of Group policy, Puppet as configuration management tools and Encryption- Strong Knowledge of Importante empresa O365 platform and CISCO VC solutions will be considered a plus- Possession of excellent oral and written communication skills, including fluency in oral and written English.- Problem solving and analytical skills- Customer service orientation- Focus on delivery and high tolerance in working under pressureOferta de empleoOportunidades de carrera y desarrollo profesionalMultinational company located in Rubí is looking for a IT Support Analyst.
