Digital Asset Management

hace 6 días

Barcelona, España Omega Crm Consulting A tiempo completo

.Omega CRM Consulting is looking for a Digital Asset Management (DAM) Support Specialistthat would like to collaborate with one of the top global pharmaceutical companies.Digital Asset Management (DAM) Support Specialist supports the Digital Asset Management platform (DAM), global platform for storing, managing, and sharing our creative content within the global content creation and utilization model.Digital Asset Management (DAM) Support Specialist are responsible for supporting the DAM team with tasks related to user management and task management as well as managing support request tickets in the Global support platform. Responsible for:Check and verify data relating to user registration and onboarding. Ensure that information is accurately entered in the system and follow proper procedures for user onboarding.Resolve user access issues into system platform. The Digital Asset Management (DAM) Support Specialist may need to verify information and update the database to reflect recent changes, again ensuring that the new data is correctly entered in the system.Handle enquiries regarding onboarding issues. Provide training and advice to employees on correct database access.Run user status reportsProactively check open tasks and move task progress forward as possibleAudit and Quality check source files packagesAssist in requesting source files for corrupt workflowsOrganize and process data relating to basic tickets in MyServicesMonitor MyServices ticket dashboardRun service reports and follow up on appropriate metrics Task managementTask followup and cancelationTicket management in Myservices Onboarding of agenciesOnboarding agencies internalOnboarding agencies TRACEUser managementUser registration issues for external agencies and internal colleaguesUser onboarding follow up and reportingIdentify and action selected asset owner tasks Professional skillsComputer skills –should be comfortable accessing information and using programs on one or more operating systemsFamiliar with databases and Data entryAttention to detail - to ensure that data is correctly entered and secured. Database assistants must also pay close attention when verifying dataOrganizational skills to ensure agile and good quality of task management during the dayCommunication skills – effective verbal and written communication skills when providing assistance to employees or preparing reports English required.Certificate of Higher Education (Formación professional) or Bachelor's Degree WHAT DO WE OFFERPermanent contract.Flexible Schedule. We make it easy. Balance your professional and personal life.Trainings & Certifications. Improve your skills and get the official certificate from our main partners.Home Office.Flexible retribution (public transport ticket, Ticket restaurant, ...).Health insurance.OMEGA in action. Our commitment to a better society is not just an intention.About usOur mission is to accelerate the business experience (BX) of its customers

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