Customer Service Team Leader New
hace 2 días
Job DescriptionSales and Sales SupportSupports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication.Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery times.(Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and standards set by Sales, in order to continue the relationships with customers meeting volume, quality and price requirements.Order Processing and Data ManagementHandles incoming orders, in order to realize a timely and proper delivery of orders to customers. This includes monitoring, replenishing and entering order data into automated system for further order processing, tracking of orders being processed, identifying (potential) problems and ensuring timely and correct delivery of relevant information to the administration, purchasing and forwarding.Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information, including processing of price indexations and adjustments and/or entering prices for new products and introducing of new products in the system, possibly add to customer assortment.Customer Relationship ManagementManages records and handles all customer requests and incoming orders in line with company policies and procedures, in order to effectively and timely deal with all customer encounters.Registers, administers and updates all customer information, contracts, requests, order data, complaints and/or signals in the relevant systems in order to timely, accurately and completely have insight in the type and status of customers, contracts, requests, complaints and/or signals, and orders can be processed correctly.Customer SatisfactionLogs and resolves all customer problems/requests within prescribed timescales to maintain customer confidence, if possible by actively solving problems / complaints.Provides support to customers on the most common standard problems, questions, complaints, etc., so that they are resolved and customers be appeased. This includes properly recording of the problem or the complaint, determine the nature and cause of problem / complaint and translate the message into a problem description, according to procedures; escalate complex problems / complaints.Monitors progress of delegated or escalated problems / complaints and keeps the customer informed about the status of reporting, administrative consolidation of the notification, and recording in system.Continuous ImprovementSignals bottlenecks in (work) processes, procedures and/or systems and contribute to the change / optimization of the department.Communication / CoordinationCommunicates with clients and informing them about solutions to problems / complaints. Explains options on alternative products. Informs managers on complex problems / complaints. Conducts correspondence and preparation of reports.May plan, coordinate and supervise activities of the Customers Services team, taking into account applicable guidelines and procedure, in order to plan and realize day-to-day activities and optimal work distribution within the team.
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Customer Service Team Leader
hace 23 horas
Tres Cantos, España Trouw Nutrition A tiempo completoThe Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He / she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo. Activities include accepting and...
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Customer Service Team Leader New
hace 3 días
Tres Cantos, España Nutreco A tiempo completoJob Description Sales and Sales Support Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication. Answers questions about product assortment and applications, production based on standard product, quoting prices and...
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Customer Service Team Leader
hace 3 días
Tres Cantos, España Nutreco A tiempo completoCustomer Service Team LeaderJob DescriptionSales and Sales SupportSupports and initiates follow-up actions by contacting customers (first and second line) and informing them about products in order to contribute to effective customer communication.Answers questions about product assortment and applications, production based on standard product, quoting...
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Customer Service Team Leader
hace 5 días
Tres Cantos, España Nutreco A tiempo completoCustomer Service Team Leader Job Description Sales and Sales Support Supports and initiates follow-up actions by contacting customers (first and second line) and informing them about products in order to contribute to effective customer communication. Answers questions about product assortment and applications, production based on standard product,...
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Customer Service Team Leader
hace 6 días
Tres Cantos, España Nutreco A tiempo completo**Customer Service Team Leader**: - Sales and Sales Support - Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication. - (Re)negotiates contracts with customers for renewals regarding price, specifications and...
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Customer Service Manager
hace 5 meses
Tres Cantos, España Trouw Nutrition A tiempo completoWould you like to contribute to a company that has ‘’Feeding the Future’’ as its mission? Do you have experience as a Customer Service Manager? Are you looking for a new challenge in an international animal nutrition company? Then Nutreco has this interesting position for you! **What are you going to do?** Nutreco's mission is to feed the future....
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Customer Service Representative
hace 4 semanas
Tres Cantos, Madrid, España Nutreco A tiempo completoJob Description:The Customer Service Representative plays a crucial role in handling customer inquiries, resolving issues, and ensuring timely order processing. This position requires strong communication skills, attention to detail, and the ability to work effectively in a team environment.Key Responsibilities:Handle customer inquiries and resolve issues in...
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Customer Service Representative
hace 4 semanas
Tres Cantos, Madrid, España Nutreco A tiempo completoJob Description:The Customer Service Representative plays a crucial role in handling customer inquiries, resolving issues, and ensuring timely order processing. This position requires strong communication skills, attention to detail, and the ability to work effectively in a team environment.Key Responsibilities:Handle customer inquiries and resolve issues in...
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Customer Service Representative
hace 5 días
Tres Cantos, España Nutreco A tiempo completoCustomer Service Representative page is loaded Customer Service Representative Apply locations Tres Cantos, Madrid time type Full time posted on Posted Yesterday job requisition id VAC22046 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line...
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Customer Service Representative
hace 3 meses
Tres Cantos, España Nutreco A tiempo completoCustomer Service Representative page is loaded Customer Service Representative Apply locations Tres Cantos, Madrid time type Full time posted on Posted Yesterday job requisition id VAC21074 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He / she...
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Customer Service Representative
hace 2 meses
Tres Cantos, Madrid, España Trouw nutrition A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Trouw Nutrition. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Communication: Respond to...
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Customer Service Representative
hace 2 meses
Tres Cantos, Madrid, España Trouw nutrition A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Trouw Nutrition. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Communication: Respond to...
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Tres Cantos, Madrid, España Siemens Rail Automation S.A.U. A tiempo completoJob Title: Team Leader System Assurance Management in Customer ProjectsSiemens Mobility Spain is seeking a highly skilled Team Leader System Assurance Management in Customer Projects to drive the System Assurance RAMS, Validation Verification and Approval team for Spanish Customers (ADIF, Metro Madrid, TMB, FGC...) projects within Siemens Mobility Spain.Main...
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Tres Cantos, Madrid, España Siemens Rail Automation S.A.U. A tiempo completoJob Title: Team Leader System Assurance Management in Customer ProjectsSiemens Mobility Spain is seeking a highly skilled Team Leader System Assurance Management in Customer Projects to drive the System Assurance RAMS, Validation Verification and Approval team for Spanish Customers (ADIF, Metro Madrid, TMB, FGC...) projects within Siemens Mobility Spain.Main...
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Customer Service Representative
hace 2 meses
Tres Cantos, Madrid, España Trouw nutrition A tiempo completoJob DescriptionJob Title: E-ordering SpecialistJob Summary:We are seeking a highly skilled E-ordering Specialist to join our team at Trouw Nutrition. As an E-ordering Specialist, you will be responsible for providing exceptional customer service, processing orders, and managing customer relationships.Key Responsibilities:Customer Service: Respond to customer...
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Customer Service Representative
hace 2 meses
Tres Cantos, Madrid, España Trouw nutrition A tiempo completoJob DescriptionJob Title: E-ordering SpecialistJob Summary:We are seeking a highly skilled E-ordering Specialist to join our team at Trouw Nutrition. As an E-ordering Specialist, you will be responsible for providing exceptional customer service, processing orders, and managing customer relationships.Key Responsibilities:Customer Service: Respond to customer...
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Team Leader
hace 3 semanas
Tres Cantos, España Siemens A tiempo completoSiemens Mobility is a separately managed company of Siemens. As a leader in transport solutions for more than 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems as well as related services. With digitalization, Siemens...
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Team Leader Cobol
hace 5 meses
Tres Cantos, Madrid provincia, España The White Team A tiempo completo**Descripción del puesto** Desde el equipo de The Whiteam Consulting, estamos seleccionando un/a Team Leader para gestionar un equipo de 5 personas para un cliente del sector bancario, en modalidad presencial 2 días en Madrid y 3 días en remoto. Será imprescindible experiência en el puesto de más de 5 años en ; - Oz/OS, Microfocus - AS400, Linux,...
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Customer Service Representative
hace 7 días
Tres Cantos, España Nutreco A tiempo completo**Customer Service Representative**: - Sales and Sales Support - Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication. - (Re)negotiates contracts with customers for renewals regarding price, specifications and...
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Customer Service BO Data Analyst New
hace 6 días
Tres Cantos, España Nutreco A tiempo completoJob Description Dentro del área de Back Office, el especialista en reporte y análisis de datos contribuirá en la optimización y mejora de procesos y procedimientos así como en la mejora continua en nuestro Departamento de Atención al Cliente. El transformar datos en insights valiosos y proponer soluciones innovadoras es el objetivo principal de esta...
