Senior Programme Manager, Salesforce, Eu Delivery Service Partners
hace 5 meses
We are looking for a Senior Programme Manager – Salesforce in our Last Mile organization.
The EU DSP Salesforce team works backwards from DSP performance to support the business strategy by designing tools to drive DSP improvement at scale.
In this role, you will maximize the value Last Mile derives from Salesforce by leading and implementing strategic projects to enhance our Salesforce org.
You will establish mechanisms to increase platform adoption, identify risk, and maintain a high bar for delivering reliable and secure solutions that work backwards from customer needs.
This role will be the conduit between the business stakeholders and the Salesforce tech team to deliver improved internal and external workflows through the creation of new features, key data sets and enhanced reporting mechanisms to improve Salesforce user experience.
Key job responsibilities- Define and improve strategies for how to optimize Salesforce usage in Last Mile- Develop and deliver on a coherent strategy, including design, user requirements, market assessments, scalable delivery plan, adoption strategy and expansion to the APAC & AMET market- Create innovative solutions using data and research to address wider challenges in your organisation - Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations - Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish A day in the lifeAs a Senior Programme Manager, you'll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes.
You'll use strategic thinking to define and implement an efficient project plan.Senior Programme Managers have significant responsibilities, and you'll deal with complex challenges with creativity, innovation, and leadership.
With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
About the teamThis EU DSP Business Health Team is responsible for building DSP lifecycle insights, coaching tools and interventions for the Business Coaches (BCs), designed to increase DSP profitability, performance, reliability and compliance.
The team develops standardized EU country BC mechanisms and leverage in country best practices, that allow continuous improvement in all EU regions considering specific legal and/or regulatory conditions and variations.
The team creates efficient process landscapes by developing effective tools and mechanisms for the BCs to support DSP success on 5 key pillar that are (1) providing DSP insights via dashboards and XBR metrics integrated via CRM tools (Salesforce) to ensure BC stakeholder connectedness and efficiency of execution, (2) building common coaching routine templates, for local, regional and Pan-EU reviews ensuring high quality outputs, (3) standardizing work routines & providing knowledge management to reduce BCs cognitive load, (4) creating specific coaching routines that work backwards from DSP program health reviews and focus on core business disciplines such as DSP Quality, Fleet & VAS or DSP Compliance to help BCs to guide DSPs to success and (5) supporting monitor and enforcement process (MEP).BASIC QUALIFICATIONS- A degree- Relevant experience communicating with and influencing a range of different stakeholders including senior management- Relevant experience in managing large-scale programmes or projects- Detailed knowledge of Salesforce CRM products and experience with implementing Salesforce CRM improvement projectsPREFERRED QUALIFICATIONS- Preferred qualifications are not required to apply for a position at Amazon.
If you have all the basic qualifications above, we'd love to hear from you.- Advanced or master's degree- Lean, Six Sigma, Kaizen, Prince2 certifications, or any other project management certification- Relevant experience working in a supply chain, logistics, or operations environment- Experience in conceptualising and implementing operational or supply-chain management improvements- Hold a Salesforce system admin or Salesforce business analyst certification
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Madrid, España Amazon Spain Services, S.L.U. A tiempo completoWe are looking for a Senior Programme Manager – Salesforce in our Last Mile organization. The EU DSP Salesforce team works backwards from DSP performance to support the business strategy by designing tools to drive DSP improvement at scale. In this role, you will maximize the value Last Mile derives from Salesforce by leading and implementing strategic...
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Madrid, España Mygwork A tiempo completo.Senior Capacity Manager, Delivery Service Partners Team This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon's Senior On the Road (OTR) Capacity Managers play a critical role in ensuring our vast logistics...
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Madrid, Madrid, España Amazon Spain Services, S.L.U. A tiempo completoAbout the RoleWe are seeking a Senior Programme Manager Salesforce to join our Last Mile organization. The EU DSP Salesforce team works backwards from DSP performance to support the business strategy by designing tools to drive DSP improvement at scale. In this role, you will maximize the value Last Mile derives from Salesforce by leading and implementing...
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Madrid, Madrid, España Engineeringuk A tiempo completoAbout the RoleAs a Senior Capacity Manager, you will play a critical role in ensuring our logistics network operates smoothly and efficiently. You will be responsible for developing and executing robust capacity plans for our Delivery Service Partners (DSP). By leveraging data and cross-functional collaboration, you will build scalable programmes to align...
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Madrid, España Amazon Spain Services, S.L.U. A tiempo completoOur last-mile delivery service partners (DSP) are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be.As a DSP Pricing & Compensation Manager, you'll make sure we have the best relationship possible with our partners.You will own strategic programs and initiatives using core analytical...
