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Buen Salario: Priority Support Engineer
hace 4 meses
.Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Priority Support Engineer who is ready to join our mission in creating a #CyberFit futureAs a Priority Support Engineer, you will function as the main support technical expert in specific Company's products or services. Your responsibility will be to resolve the customers' technical incidents using your own expertise and extensive cooperation with the Company's Engineering departments, as well as craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction.Every member of our "A-Team" has an instrumental role and impact on the success of Acronis' innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.WHAT YOU'LL DO- Work on resolving various technical incidents for the Company's customers involving various software, networking and hardware environments- Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment- Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.). Maintain deep knowledge of Company operations to support client requests effectively- Interact with various departments to analyze and resolve problems- Provide technical advice to junior staff members and review technical results, evaluations and analyses
