Global Process Owner For It Problem Management

hace 4 semanas

Barcelona, España Allianz Popular Sl. A tiempo completo

ID: 42685
Accountable for the end to end IT Problem Management process definition, documentation, trainings, rollout and modeling of supporting tool(s).
You will: Develop and continuously optimize global standards for the process and tools, to enhance efficiency and quality in alignment with business needs and industry best practices. Ensure the ongoing functionality, performance, and integration of these tools. Develop and deliver training programs to educate IT staff on the processes and best practices. Ensure compliance and quality control measures for process adherence and data accuracy. Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree preferred. Minimum of 8 years of experience in IT service management, with a focus on ITSM processes. Proven track record of successfully leading and implementing ITSM process improvements in a global organization. Proficiency in use and development of ServiceNow Fluent in English. Other languages are a plus. Strong knowledge of ITIL (Information Technology Infrastructure Library) framework and ITSM best practices. Excellent leadership and stakeholder management skills Exceptional communication and interpersonal skills to collaborate effectively with stakeholders at all levels. Analytical and problem-solving skills to identify areas for improvement and drive process enhancements. Understanding of risk management and the ability to implement controls to mitigate potential risks. We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroadWe believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fosteredFlexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career andhelp our people return from career breaks with experience that nothing else can teachAbout Allianz Technology Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.
We oversee the full digitalization spectrum – from one of the industry's largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.
D&I statement Allianz Technology is proud to be an equal-opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.
Join us. Let´s care for tomorrow.
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