Empleos actuales relacionados con It Application/Technical Specialist - Barcelona - F. Hoffmann-La Roche Gruppe
-
Senior Technical Application Specialist
hace 5 días
Barcelona, Barcelona, España Eu101 Vishay Components S.A. A tiempo completoJob Title: Senior Technical Application SpecialistEu101 Vishay Components S.A. is seeking a highly skilled Senior Technical Application Specialist to join our Field Application Business Development team. As a key member of our team, you will act as the main technical interface to our customers, promoting and supporting our components to drive business...
-
Technical Application Specialist
hace 7 días
Barcelona, Barcelona, España Affinis Selección De Personal & Headhunting A tiempo completoJob Title: Technical Application ConsultantJoin our team at Affinis Selección De Personal & Headhunting as a Technical Application Consultant and take on a challenging role in the waterproofing industry.About the JobWe are seeking a highly skilled and experienced Technical Application Consultant to join our team. As a Technical Application Consultant, you...
-
Technical Application Specialist
hace 7 días
Barcelona, Barcelona, España Affinis Selección De Personal & Headhunting A tiempo completoJob Title: Technical Application ConsultantJoin our team at Affinis Selección De Personal & Headhunting as a Technical Application Consultant and take on a challenging role in the waterproofing industry.About the JobWe are seeking a highly skilled and experienced Technical Application Consultant to join our team. As a Technical Application Consultant, you...
-
Technical Application Specialist
hace 1 semana
Barcelona, Barcelona, España Affinis Selección De Personal & Headhunting A tiempo completoJob Title: Technical Application ConsultantJob Description:We are seeking a highly skilled Technical Application Consultant to join our QAD Core team. As a key member of our team, you will be responsible for participating in the Support, Development, and Rollout of QAD systems and modules related to our international projects, based on business needs.You...
-
Technical Application Specialist
hace 1 semana
Barcelona, Barcelona, España Affinis Selección De Personal & Headhunting A tiempo completoJob Title: Technical Application ConsultantJob Description:We are seeking a highly skilled Technical Application Consultant to join our QAD Core team. As a key member of our team, you will be responsible for participating in the Support, Development, and Rollout of QAD systems and modules related to our international projects, based on business needs.You...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España IT Smart Finance A tiempo completoTechnical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at IT Smart Finance. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, resolving technical issues, and ensuring that our customers receive the best possible service.Key...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España IT Smart Finance A tiempo completoTechnical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at IT Smart Finance. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, resolving technical issues, and ensuring that our customers receive the best possible service.Key...
-
Technical Support Specialist
hace 2 semanas
Barcelona, Barcelona, España IT Smart Finance A tiempo completoTechnical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at IT Smart Finance. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, resolving technical issues, and ensuring that our customers receive the best possible service.Key...
-
Technical Support Specialist
hace 2 semanas
Barcelona, Barcelona, España IT Smart Finance A tiempo completoTechnical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at IT Smart Finance. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, resolving technical issues, and ensuring that our customers receive the best possible service.Key...
-
Technical Application Specialist
hace 1 semana
Barcelona, Barcelona, España Affinis A tiempo completoJob Title: Technical Application ConsultantAbout the Role:We are seeking a highly skilled Technical Application Consultant to join our QAD Core team at Affinis. As a key member of our team, you will be responsible for participating in the Support, Development, and Rollout of QAD systems and modules related to our international projects, based on business...
-
Technical Application Specialist
hace 1 semana
Barcelona, Barcelona, España Affinis A tiempo completoJob Title: Technical Application ConsultantAbout the Role:We are seeking a highly skilled Technical Application Consultant to join our QAD Core team at Affinis. As a key member of our team, you will be responsible for participating in the Support, Development, and Rollout of QAD systems and modules related to our international projects, based on business...
-
Technical Support Specialist
hace 3 semanas
Barcelona, Barcelona, España IT Smart Finance A tiempo completoTechnical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at IT Smart Finance. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, resolving technical issues, and ensuring that our customers receive the best possible service.Key...
-
Technical Support Specialist
hace 3 semanas
Barcelona, Barcelona, España IT Smart Finance A tiempo completoTechnical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at IT Smart Finance. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, resolving technical issues, and ensuring that our customers receive the best possible service.Key...
-
Technical Support Specialist
hace 1 mes
Barcelona, Barcelona, España IT Smart Finance A tiempo completoJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at IT Smart Finance. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, resolving technical issues, and ensuring that our customers receive the best possible service.Key Responsibilities:Provide technical...
-
Technical Support Specialist
hace 1 mes
Barcelona, Barcelona, España IT Smart Finance A tiempo completoJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at IT Smart Finance. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, resolving technical issues, and ensuring that our customers receive the best possible service.Key Responsibilities:Provide technical...
-
IT Application Services Specialist
hace 3 días
Barcelona, Barcelona, España Linde Portugal A tiempo completoJob Title: IT Application Services SpecialistLinde Portugal is seeking a highly skilled IT Application Services Specialist to join our team. As a key member of our IT department, you will be responsible for managing and optimizing the overall Applications landscape in alignment with the company's strategy.Key Responsibilities:Manage and maintain up-to-date...
-
Technical Application Specialist
hace 3 días
Barcelona, Barcelona, España Affinis Selección De Personal & Headhunting A tiempo completoJob Description:We are seeking a highly skilled Technical Application Consultant to join our team at Affinis Selección De Personal & Headhunting. As a key member of our QAD Core team, you will play a crucial role in the Support, Development, and Rollout of QAD systems and modules related to our International Projects, based on business needs.As part of our...
-
IT Application Services Specialist
hace 1 semana
Barcelona, Barcelona, España Linde Portugal A tiempo completoJob Title: IT Application Services SpecialistLinde Portugal is seeking a highly skilled IT Application Services Specialist to join our team. As a key member of our IT department, you will be responsible for managing and optimizing our Applications landscape in alignment with our company's strategy.Key Responsibilities:Manage and maintain up-to-date...
-
IT Application Services Specialist
hace 1 semana
Barcelona, Barcelona, España Linde Portugal A tiempo completoJob Title: IT Application Services SpecialistLinde Portugal is seeking a highly skilled IT Application Services Specialist to join our team. As a key member of our IT department, you will be responsible for managing and optimizing our Applications landscape in alignment with our company's strategy.Key Responsibilities:Manage and maintain up-to-date...
-
Technical Solutions Specialist
hace 1 día
Barcelona, Barcelona, España IT Smart Finance A tiempo completoTechnical Solutions SpecialistWe are looking for a skilled Technical Solutions Specialist to join our team at IT Smart Finance.Key Responsibilities:Provide technical solutions to customer problems;Route incidents to developers;Work from 8:00 to 17:00 (CET);Requirements:The ability to quickly switch between tasks;The perception of large amounts of...
It Application/Technical Specialist
hace 3 meses
A Roche promove a diversidade, a equidade e a inclusão, representando as comunidades que atendemos. Ao lidar com saúde em escala global, a diversidade é um ingrediente essencial para o sucesso. Acreditamos que a inclusão é essencial para entender as diferentes necessidades de saúde. Juntos, abraçamos a individualidade e compartilhamos a paixão por cuidados excepcionais. Junte-se à Roche, onde cada voz é importante.A posiçãoResponsible for: Ensuring that Customer Support in the EMEA RCSC delivers the required service offering to both the local market and designated served countries. Responsible for IT software systems.Role PurposeAt Roche, we are seeking a collaborative and agile individual with a growth mindset to join our Regional Customer Support Center team (RCSC). As a Senior Technical Specialist, you will have the opportunity to create a culture of service excellence towards our customers and stakeholders, contributing to our service strategy and providing the best service experience. We are a vibrant and dynamic team that is passionate about achieving our goals while maintaining work-life balance and having fun.In this position, you will directly contribute to the vision of RCSC, demonstrating resilience, autonomy, and a strong commitment to teamwork. You will act as a catalyst for resolving complex issues, transferring expert knowledge, and fostering a culture of participation and responsibility within the region. Your high expertise and core skills are key to providing technical expert support and training for IT software and solutions.Main Function of the Job:The IT Application/Technical Specialist will provide support in the following key result areas:Handling of customer and employee enquiries, via phone or in the written form.Identification and troubleshooting of complex issues specially related to IT software (Navify solutions and Digital Infrastructure topics) with a Solution vision (360º).Conducting and designing employee training, ensuring the delivery of standardized concepts and documentation.Information and knowledge transfer, including the identification and distribution of important service and quality notifications, organizing technical meetings, and reviewing documentation for system launches.On-site service activities - supporting field-based technical support and sales personnel.Business support to Sales and Marketing (BA).Analyse and provide solutions to ensure Customer Experience and reduce product complaints/inquiries increasing customer satisfaction and support sustainability.Specific Responsibilities:Handling of customer and employee enquiries and complaints:Processing customer inquiries and troubleshooting.Processing employee inquiries.Identification of product quality issues and escalation to the next level of skill and/or specialism.Identification of customer and/or laboratory organization issues and development of appropriate action plans.Use of remote service for diagnostic support.Documentation with CRM system.Handling of simple customer complaints including communication with customers and Roche colleagues.Evaluation work in RCSC laboratory to assist troubleshooting.Identification and troubleshooting of complex issues:Hotline support of field service colleagues with complex troubleshooting issues.Monitoring and escalation of complaints and product quality issues.Create and monitor PRI/PSIs in the Complaint management system.Conducting and design of customer and employee training:Perform trainings for Roche systems with agreed concepts and documentation.Collaborate with GCS on training design to standardize and create it adapted to support roles.Information and knowledge transfer:Identification, Translation (if required), and distribution of important Service and Quality Notifications.Provide feedback of Quality and Service Notifications when required.Publishing customer and employee directed information via dedicated information channels.Review of documentation for system launches and adjustment to customer needs.Review language translation of service and operator manuals, training documentation, and SW-Versions.Process and product quality monitoring using specific metrics.Provide necessary product information to local distributors.Involvement of suppliers of peripheral instruments (WSU, UPS, PCs, Printers…).On-site service activities:Troubleshooting on-site following discussions with field support representatives.Field support of field service colleagues with complex troubleshooting issues.Handling new system installations.Configuration of installed systems and application of test parameters.Business support to Sales and Marketing (BA):Supporting technical part of tender documentation.Analyze and provide solutions to ensure Customer Experience and reduce product complaints/inquiries:Analyze product indicators and KPIs to propose action plans to reduce customer complaints/inquiries.Propose "new ways" to bring support to organization and customers.Ensure customer experience with customer/targets needs identification.Technical and knowledge skills:Preanalytical and postanalytics systems.Cobas Infinity applications.Navify products knowledge.Infrastructure IT knowledge (fortigate, axeda, etc…).Valuable other IT solutions and connectivity knowledge.Non Technical skills:Teamwork.Communication and adaptability.Critical thinking.Leadership.Decision making.Resilience.Strategic and regional mindset.Responsibility & Ownership.Time management & Prioritization.Consulting.Customer interaction.Intercultural collaboration & Networking.Knowledge sharing.Project management.Promoting service solutions.Innovative.English mandatory.Location:You will be based in Sant Cugat, Spain (Flexibility to work from anywhere in Spain).As a Senior Technical Specialist, you will be part of our Regional Customer Support Center team and play a crucial role in delivering the required service offering to both the local market and designated served countries. You will contribute to the team's success by providing technical support, troubleshooting complex issues, conducting training sessions, and facilitating information and knowledge transfer within the organization. Your role will also involve supporting sales and marketing activities, participating in strategic projects, and fostering customer relationships.Be creative, be innovator and be part of new Customer experience.Quem nós somosNa Roche 100,000 pessoas em 100 países estão ultrapassando as fronteiras em cuidados com a saúde. Trabalhando juntos, nos tornamos um dos líderes mundiais em grupos de pesquisas. Nosso sucesso é construído com inovação, curiosidade e diversidade.A Roche é um empregador que pratica políticas de igualdade de oportunidades.
#J-18808-Ljbffr
