Customer Success Manager-French Speaker
hace 3 semanas
.Who we are:Game Strategies is a global leader in the use of video games and simulators as tools for companies and institutions to achieve their objectives.Pioneers in gamification for over 20 years, we work with hundreds of thousands of professionals from global companies such as Apple, Coca-Cola, Ford, LG, Michelin, Unilever, Bayer, Kyocera, and many others.Game Strategies boasts an outstanding multicultural team of 130+ team members and we continue growing Join us on this journey and be part of the future of this amazing teamYour challenge:We're on the lookout for a dynamic Customer Success Manager to champion client success and forge lasting relationships in the French Market. You'll lead the charge in client onboarding, providing hands-on training and collaborate seamlessly with our cross-functional tech teams to elevate the overall customer experience. Deliver top-notch service, ensuring renewals and reducing churn. Seize opportunities for upselling and cross-selling within your client portfolio. As a CSM, amplify the Voice of the Customer to nurture loyalty and shape a positive brand image.What You'll Do:Cultivate enduring and robust relationships within your assigned accounts, positioning yourself as a primary point of contact for clients.Facilitate the onboarding process for clients, providing comprehensive training on our game-based learning platform tools and capabilities, empowering them to operate autonomously.Ensure optimal platform utilization by elaborating consumption strategies, becoming a key partner in maximizing the value derived from our services for our customers' businesses.Conduct thorough analysis of data and customer behavior, facilitating internal strategic follow-ups, and establishing regular touchpoints to enhance the overall customer experience and contract value.Collaborate seamlessly with Account Managers, as well as cross-functional teams including Product, IT, and Marketing, to provide an optimal and cohesive customer experience.Deliver service aligned with stringent quality standards, with the overarching goal of securing client renewals and minimizing churn.Proactively identify and qualify new opportunities for upselling and cross-selling within your client portfolio, showcasing a keen eye for potential growth avenues.Champion the Voice of the Customer, actively fostering customer loyalty and advocacy to contribute to a positive brand image.Negotiate contracts.Experience and Skills:Have at least 5 years of experience in a customer success or account management role within a technology or SaaS company, demonstrating a track record of driving client success and satisfaction.Experience working with HR clients is a plus.Native or bilingual communication skills in French, working proficiency in English, and basic level in Spanish.Proven ability to collaborate seamlessly with cross-functional teams, including Product, IT, and Marketing, to ensure a cohesive and optimal customer journey
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Aplica Ya: Customer Success Manager-French Speaker
hace 3 semanas
Madrid, España Gamelearn A tiempo completo.Who we are:Game Strategies is a global leader in the use of video games and simulators as tools for companies and institutions to achieve their objectives.Pioneers in gamification for over 20 years, we work with hundreds of thousands of professionals from global companies such as Apple, Coca-Cola, Ford, LG, Michelin, Unilever, Bayer, Kyocera, and many...
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Customer Success Manager
hace 3 meses
Madrid, España YOOBIC A tiempo completo**Who we are** **What we need** We’re looking for a talented Customer Success Manager to join our Customer Success team in London, working with our European and South African clients. You’ll join a dynamic and client-obsessed team which generates significant contributions to YOOBIC growth. The Customer Success Manager (CSM) is responsible for...
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Customer Success Manager
hace 4 semanas
Madrid, Madrid, España Sinch A tiempo completoSinch is a Customer Communication Cloud company that powers meaningful conversations at scale across messaging, voice, and email. We help businesses deliver unified, personalized experiences that truly revolve around their customers, regardless of the channels they use.Our customers rely on us for their customer communication needs, and we dream big for our...
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Madrid, España Hubspot A tiempo completoFrench Principal Customer Success Manager, Strategic Accounts French Principal Customer Success Manager - Strategic Accounts - France + Italy MarketThe Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying customers to help them see extraordinary growth through...
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Madrid, España Hubspot A tiempo completoFrench Principal Customer Success Manager, Strategic Accounts French Principal Customer Success Manager - Strategic Accounts - France + Italy Market The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization.This team works with our highest paying customers to help them see extraordinary growth through...
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Customer Onboarding And Success Manager
hace 2 semanas
Madrid, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is searching for a French speaking Customer Onboarding and Success Manager, to join our client's team in Dublin.Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success team Position: Customer Onboarding and Success Manager Location: Dublin, Republic of Ireland Work model:...
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Senior Manager Of Customer Success
hace 3 semanas
Madrid, España Workiva Inc. A tiempo completo.Senior Manager of Customer Success - Spanish Speaker As a Senior Manager of Customer Success, you'll be responsible for managing the Iberia & Emerging Markets Customer Success Team in EMEA. Ensuring our Customers get the best experience, understand best practice and continue to grow with Workiva. You will manage a team of Customer Success individuals...
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Senior Manager Of Customer Success
hace 3 semanas
Madrid, España Workiva Inc. A tiempo completo.Senior Manager of Customer Success - Spanish SpeakerAs a Senior Manager of Customer Success, you'll be responsible for managing the Iberia & Emerging Markets Customer Success Team in EMEA. Ensuring our Customers get the best experience, understand best practice and continue to grow with Workiva. You will manage a team of Customer Success individuals focused...
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Senior Manager Of Customer Success
hace 4 semanas
Madrid, España Workiva Inc. A tiempo completo.Senior Manager of Customer Success - Spanish SpeakerAs a Senior Manager of Customer Success, you'll be responsible for managing the Iberia & Emerging Markets Customer Success Team in EMEA. Ensuring our Customers get the best experience, understand best practice and continue to grow with Workiva. You will manage a team of Customer Success individuals focused...
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French Customer Onboarding And Success Manager
hace 1 semana
Madrid, España Cross Border Talents A tiempo completoCustomer Onboarding and Success Manager (French-Speaking) We're looking for a Customer Onboarding and Success Manager to join our team based in Dublin, Ireland If youre a proactive, client-focused professional fluent in French, and ready to help clients achieve success with our products, this could be your perfect role.Location: Remote within Ireland or...
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French Customer Onboarding and Success Manager
hace 1 semana
Madrid, España Cross Border Talents A tiempo completoCustomer Onboarding and Success Manager (French-Speaking)We're looking for a Customer Onboarding and Success Manager to join our team based in Dublin, Ireland! If youre a proactive, client-focused professional fluent in French, and ready to help clients achieve success with our products, this could be your perfect role.Location: Remote within Ireland or...
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Technical Success Manager
hace 5 meses
Madrid, España Netskope A tiempo completo**About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...
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Senior Manager Of Customer Success
hace 2 semanas
Madrid, Madrid, España Workiva A tiempo completoSenior Manager of Customer Success - Spanish Speaker. As a key member of our EMEA team, you'll be responsible for leading the Customer Success function for Iberia and Emerging Markets. Your primary focus will be on ensuring our customers achieve the best experience, understand best practices, and continue to grow with Workiva. This role involves managing a...
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Madrid, España Hubspot A tiempo completoFrench Principal Customer Success Manager, Strategic AccountsFrench Principal Customer Success Manager - Strategic Accounts - France + Italy MarketThe Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying customers to help them see extraordinary growth through education,...
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Madrid, España Hubspot A tiempo completoFrench Principal Customer Success Manager, Strategic AccountsFrench Principal Customer Success Manager - Strategic Accounts - France + Italy Market The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying customers to help them see extraordinary growth through...
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Senior Manager Of Customer Success
hace 4 semanas
Madrid, España Workiva A tiempo completoSenior Manager of Customer Success - Spanish SpeakerAs a Senior Manager of Customer Success, you'll be responsible for managing the Iberia & Emerging Markets Customer Success Team in EMEA. Ensuring our Customers get the best experience, understand best practice and continue to grow with Workiva. You will manage a team of Customer Success individuals focused...
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Customer Success Manager
hace 2 semanas
Madrid, España Trellix A tiempo completo.The Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Director of Customer Success. You will consult with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO). You will articulate the value of Trellix solutions and services that inspires the...
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Costumer Success Manager-french Speaker
hace 2 meses
28224 Pozuelo de Alarcón, Madrid provincia, España Gamelearn A tiempo completo**Who we are**: Game Strategies is a global leader in the use of video games and simulators as tools for companies and institutions to achieve their objectives. Pioneers in gamification for over 20 years, we work with hundreds of thousands of professionals from global companies such as Apple, Coca-Cola, Ford, LG, Michelin, Unilever, Bayer, Kyocera, and many...
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Customer Success Manager
hace 4 semanas
Madrid, España Recruitment Room A tiempo completoWhat we are looking for We're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable. What does the job involve As a Customer Success Manager, your general missions will be to: Be accountable for a dedicated seller portfolio, Upsell our...
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Customer Success Manager
hace 2 meses
Madrid, España Recruitment Room A tiempo completoWhat we are looking forWe're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable.What does the job involveAs a Customer Success Manager, your general missions will be to:Be accountable for a dedicated seller portfolio,Upsell our different solution:...