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Customer Success Manager

hace 1 mes

Madrid, España Recruitment Room A tiempo completo

What we are looking for

We're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable.

What does the job involve

As a Customer Success Manager, your general missions will be to:

  • Be accountable for a dedicated seller portfolio,
  • Upsell our different solution: Shipping, Pay and Marketplace.
  • Reply within the required response time and qualitatively to the sellers on our CRM (at least 40 tickets per day).
  • Hold Bi-weekly webinars
Qualifications
  • 4 + years’ of experience in account management or customer success
  • Fluency in both English and French is an advantageous qualification
  • Strong analytical skills - ability to understand and analyze learning and development needs
  • Ability to identify business challenges and turn them in to learning and development solutions
  • Proven programme management skills and experience
  • Experience working in entrepreneurial or high-growth environment
  • Bachelor’s degree from a recognized institution
  • Outstanding communication skills – both written and verbal with the ability to liaise confidently with clients
Benefits
  • A competitive salary alongside with a Ivorian Long-Term contract or consultancy contract
  • A health expenses coverage for you and your family
  • Significant Employee Stock option plan
  • 30 days paid holidays per year
  • Our culture “Teamwork, Determination, Accountability, Curiosity”